[Remote] Client Experience Associate (International) at Short Story

Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Customer SupportClient ExperienceProblem SolvingCommunicationAdministrative TasksData Analysis

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is fully remote.

What are the key qualifications for this role?

Candidates need 2+ years of customer service experience, fluent English, perfect writing, familiarity with Slack and Google Sheets, and extreme attention to detail. Experience in ecommerce or tech startups is a plus, along with flexibility to wear many hats.

What is the work schedule for this position?

The role requires 40 hours a week as a full-time contract position.

What are Short Story's company values?

The company values include being customer-first to transform lives, demanding excellence in fit and finish, embracing challenges as opportunities, and thinking differently to find better solutions.

What makes a strong candidate for this Client Experience Associate role?

Strong candidates are proactive, empathetic problem solvers passionate about startups, ecommerce, and consumer brands, who share the company's values and can deliver top-notch client experiences.

Short Story

Personal styling service for petite women

About Short Story

Short Story offers a personal styling service specifically designed for petite women, those who are 5’4” or shorter. The company recognizes that a significant portion of women in the US are petite but often find it challenging to find fashionable clothing that fits well. To address this, Short Story curates personalized clothing selections and delivers them directly to clients' homes. Customers can try on the items, keep what they like, and return the rest, making the shopping process convenient and tailored to their needs. Unlike many mainstream fashion retailers, Short Story focuses exclusively on the petite demographic, ensuring that their offerings are stylish and well-fitting. The company's goal is to create a supportive community for petite women, empowering them through fashion and providing a shopping experience that prioritizes quality and fit.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$145.9KTotal Funding

SEEDCompany Stage

Consumer GoodsIndustries

51-200Employees

Benefits

Medical, dental and vision benefits

Unlimited vacation

Competitive startup compensation

Opportunity to work with a dedicated and experienced founding team

Company meals & events

Professional development resources

Opportunity to progress rapidly through your career

Risks

Increased competition from niche fashion startups could impact Short Story's market share.

AI-driven styling apps may offer similar services at a lower cost.

Economic downturns could reduce demand for personalized styling services.

Differentiation

Short Story focuses exclusively on petite women, a largely underserved market.

The company offers personalized styling, ensuring a perfect fit for petite clients.

Short Story combines styling fees with clothing sales, creating a unique business model.

Upsides

Growing demand for personalized fashion services boosts Short Story's market potential.

The underserved petite market presents significant growth opportunities for Short Story.

Expansion of online shopping supports Short Story's subscription-based business model.

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