Client Experience Associate (International) at Short Story

Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, BiotechnologyIndustries

Requirements

Candidates should have at least 2 years of customer service experience, fluent English, and perfect writing skills. Familiarity with Slack and Google Sheets is required, along with extreme attention to detail. Previous experience in ecommerce or a tech startup is a plus, and candidates must be flexible and able to wear many hats. The ability to translate client experience into recommendations is also necessary.

Responsibilities

The Client Experience Associate will be responsible for responding to and managing client experience inquiries across various channels. They will also complete ad-hoc clerical, administrative, and routine tasks to ensure smooth daily operations. This role involves tracking performance through data collection and analysis, explaining performance trends, and facilitating user interviews to gather feedback and insights.

Skills

Customer Support

Client Experience

Problem Solving

Communication

Administrative Tasks

Data Analysis

Short Story

Personal styling service for petite women

About Short Story

Short Story offers a personal styling service specifically designed for petite women, those who are 5’4” or shorter. The company recognizes that a significant portion of women in the US are petite but often find it challenging to find fashionable clothing that fits well. To address this, Short Story curates personalized clothing selections and delivers them directly to clients' homes. Customers can try on the items, keep what they like, and return the rest, making the shopping process convenient and tailored to their needs. Unlike many mainstream fashion retailers, Short Story focuses exclusively on the petite demographic, ensuring that their offerings are stylish and well-fitting. The company's goal is to create a supportive community for petite women, empowering them through fashion and providing a shopping experience that prioritizes quality and fit.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$145.9KTotal Funding

SEEDCompany Stage

Consumer GoodsIndustries

51-200Employees

Benefits

Medical, dental and vision benefits

Unlimited vacation

Competitive startup compensation

Opportunity to work with a dedicated and experienced founding team

Company meals & events

Professional development resources

Opportunity to progress rapidly through your career

Risks

Increased competition from niche fashion startups could impact Short Story's market share.

AI-driven styling apps may offer similar services at a lower cost.

Economic downturns could reduce demand for personalized styling services.

Differentiation

Short Story focuses exclusively on petite women, a largely underserved market.

The company offers personalized styling, ensuring a perfect fit for petite clients.

Short Story combines styling fees with clothing sales, creating a unique business model.

Upsides

Growing demand for personalized fashion services boosts Short Story's market potential.

The underserved petite market presents significant growth opportunities for Short Story.

Expansion of online shopping supports Short Story's subscription-based business model.

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