Client Experience Agent at Yardzen

Mill Valley, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Landscaping, Home RenovationIndustries

Requirements

Available 40 hours/week, including Saturdays (EST hours)
Exceptionally organized and detail-oriented
Clear, kind, and professional communicator
Self-motivated and comfortable multitasking with minimal oversight
Experienced with CRM systems (Zendesk a plus)
Energized by fast-paced, startup environments
Passionate about outdoor living and sustainable design
A real teammate described as a genuinely nice person with goodness and grit

Responsibilities

Respond to client inquiries via email, chat, and phone with professionalism and care
Troubleshoot design, deliverable, and timeline issues, escalating as needed
Communicate proactively to set expectations and ensure a seamless client experience
Track client progress through key milestones and address potential roadblocks early
Use internal tools (CRM, ticketing, project management) to manage workflows and follow-up
Partner with Sales, Project Management, and Operations teams to deliver a consistent client journey
Facilitate client calls and represent the voice of the client across teams
Identify common client questions and pain points to improve templates, FAQs, and resources
Serve as the voice of the client by sharing feedback and insights with internal teams to help improve products and services
Monitor trends and share insights that drive improvements in client satisfaction and efficiency

Skills

CRM

Ticketing Systems

Project Management Tools

Customer Support

Email Communication

Chat Support

Phone Support

Troubleshooting

Yardzen

Online landscape design for homeowners

About Yardzen

Yardzen specializes in online landscape design, making it easier for homeowners to create beautiful and functional outdoor spaces. Clients begin by providing details about their outdoor areas and preferences on Yardzen's digital platform. The company combines technology with the expertise of experienced landscape architects and horticulturalists to deliver custom designs tailored to each client's needs. Unlike traditional landscape design services, Yardzen offers a more affordable solution through various service packages that range from basic consultations to comprehensive design plans. Additionally, Yardzen collaborates with contractors to help implement the designs, earning referral fees in the process. The goal of Yardzen is to enhance people's lives by improving their outdoor environments, supported by a diverse team of professionals and backed by venture capital.

Sausalito, CaliforniaHeadquarters

2018Year Founded

$11.8MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Parental Leave

Wellness Program

Phone/Internet Stipend

Risks

Oldcastle acquisition may shift Yardzen's strategy, alienating its customer base.

Increased competition from digital-savvy traditional firms could erode market share.

Yardzen Pro Designs might cannibalize its direct-to-consumer business.

Differentiation

Yardzen offers a unique digital platform for personalized landscape design services.

The company integrates technology and human expertise for custom outdoor space designs.

Yardzen Pro Designs allows contractors to use Yardzen's platform without upfront costs.

Upsides

Increased demand for outdoor living spaces boosts Yardzen's market potential.

Partnerships with brands like Solo Stove enhance Yardzen's design offerings.

The rise of AR technology enhances customer engagement with virtual landscape previews.

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