[Remote] Client Engagement Specialist, Social - Fixed Term at Kraken

United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, Financial ServicesIndustries

Requirements

Strong knowledge and user-side experience with multiple social media platforms such as X, Reddit, Telegram, Discord, Facebook, Instagram, etc., preferably within the crypto space
A love for Kraken & Crypto culture, with a strong desire to be on a high performing and evolving team that is always pushing their growth
Strong attention to detail, with the ability to grasp the meaning and intent of client interactions while delivering a six star experience
Excellent multitasking skills and stress resilience for handling a high volume of requests
Willingness to work scheduled hours & possibly weekends as needed
Comfortable with your communication and client interactions being public
Understand Crypto Culture and strengthen Kraken’s contributions to it via Social
Continuously learn about new crypto trends, products, and technologies

Responsibilities

Monitor our social channels and promptly address client inquiries
Multitask and navigate across multiple social media platforms
Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency
Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range
Continuously enhance the client experience by delivering exceptional, 6-star service in every interaction
Monitor and engage with clients on social media, serving as the first point of contact for customer support
Address inquiries, troubleshoot issues, and provide guidance while ensuring top-tier service
Manage real-time conversations, address account-related questions, and uphold Kraken’s six-star service
Collaborate with internal teams to resolve complex issues and contribute to projects that enhance user experience and improve processes

Skills

Key technologies and capabilities for this role

Social Media EngagementCustomer SupportCommunity ManagementCrypto KnowledgeProblem-SolvingFast Communication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with Krakenites in 70+ countries.

What is the employment type for this role?

This is a temporary, fixed-term position.

What skills are required for the Client Engagement Specialist role?

Key skills include monitoring and engaging on social channels, multitasking across multiple social media platforms, excelling in high-pressure environments, adapting to dynamic social media and crypto landscapes, and participating in team meetings and training.

What is the culture like at Kraken?

Kraken is a mission-focused company rooted in crypto values, with a world-class team united by conviction in crypto and blockchain, emphasizing financial freedom, inclusion, industry-leading security, crypto education, and world-class client support.

What should I do before applying to this position?

Read the Kraken Culture page to learn about internal culture, values, and mission, and familiarize yourself with the Kraken app by learning how to create a Kraken account.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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