Claims, Senior Specialist at Shiftsmart

New York, New York, United States

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$65,000 – $95,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Labor Platform, Workforce ManagementIndustries

Requirements

1-2 years of experience in employee relations, as a claims analyst, or in an investigatory role
Potential, motivation, and ambition to grow and thrive in a fast-paced environment
Excellent communication skills; ability to help people feel heard, ask important questions, and analyze information into reports
Results-driven with a track record of hitting or exceeding targets; persists despite obstacles
Ability to collaborate closely with all areas of the company as a problem solver, focusing on clarity, thoroughness, and risk mitigation
Highly organized; plans, organizes, and executes in a structured way, brings formality to ambiguity, ruthlessly prioritizes
Able to function with a high level of autonomy once given a playbook

Responsibilities

Gather, organize, and analyze information related to incidents and escalated complaints
Support the creation of comprehensive written investigative reports based on gathered data
Perform initial analysis of all escalated incidents and complaints, considering factors such as location, type of task, and nature of the issue
Coordinate closely with Customer, Support, and Operations teams to compile relevant data, records, and other evidence for investigative reports
Maintain a robust tracking system to monitor the outcomes of all escalations and investigated cases
Meet response time SLAs for communicating with partners, law enforcement contacts, and customer contacts

Skills

Key technologies and capabilities for this role

incident investigationcomplaints analysisinvestigative reportsdata gatheringrisk mitigationprivacy complianceregulatory adherencecross-functional coordinationevidence compilationanalytical skills

Questions & Answers

Common questions about this position

What is the salary range for the Claims, Senior Specialist position?

The salary range is $65K - $95K.

Is this role remote or does it require office work?

This role is based in New York City (HQ) with typically 4+ days in office.

What experience and skills are required for this role?

The role requires 1-2 years of experience in employee relations, as a claims analyst, or in an investigatory role. Key competencies include excellent communication skills, results-driven mindset with a track record of hitting targets, and strong collaboration abilities.

What is the company culture like at Shiftsmart?

Shiftsmart is a fast-paced, rapidly growing startup with a collaborative environment where success is measured by metrics and improvement. The team emphasizes problem-solving across Customer, Support, and Operations areas in a high-growth setting.

What makes a strong candidate for this Claims, Senior Specialist role?

Strong candidates have 1-2 years in employee relations, claims analysis, or investigations, plus excellent communication, results-driven persistence, and collaboration skills to thrive in a fast-paced environment focused on metrics.

Shiftsmart

Connects workers with flexible job opportunities

About Shiftsmart

Shiftsmart connects workers with flexible job opportunities in the gig economy, primarily serving large brands, government agencies, and nonprofit organizations. Its platform allows businesses to post shift requirements, which workers can browse and select based on their availability. This model is especially useful for industries like retail, hospitality, and customer service that need a flexible workforce. Shiftsmart generates revenue by charging businesses a fee for platform usage, which can be subscription-based or per-shift. The company also offers premium services such as workforce management tools and compliance audits. Additionally, through its "Get Shift Done" initiative, Shiftsmart has provided over 500,000 hours of work to nonprofits, helping stabilize wages and support food-insecure families. The goal of Shiftsmart is to create a more efficient labor market by providing businesses with scalable workforce solutions while giving workers greater control over their schedules.

New York City, New YorkHeadquarters

2015Year Founded

$114.3MTotal Funding

SERIES_BCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Pre-tax Commuter Benefits

Risks

Increased competition from platforms like Uber Works and Wonolo threatens Shiftsmart's market share.

Potential regulatory challenges could increase operational costs for Shiftsmart.

Economic downturns may reduce business spending on temporary labor, affecting Shiftsmart's revenue.

Differentiation

Shiftsmart connects part-time workers with open shifts across multiple platforms.

The platform offers flexible job opportunities for large brands, government agencies, and nonprofits.

Shiftsmart's digital platform acts as a marketplace for shifts, enhancing workforce management.

Upsides

Shiftsmart raised $95M in Series B funding, boosting its growth potential.

The rise of remote work technology expands Shiftsmart's reach and job diversity.

Increased demand for flexible work arrangements drives growth in gig economy platforms like Shiftsmart.

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