Claims Process Analyst - Service Programs at AIG

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Proven experience in a process analyst, operations analyst, or business analyst role (experience in insurance or claims is preferred)
Advanced proficiency in Excel, including use of pivot tables, formulas, and VBA/macros
Familiarity with Power Automate or other data automation tools is highly desirable
Strong problem-solving skills, with a structured and analytical approach
Ability to communicate clearly with both technical and non-technical stakeholders
Comfortable working with large datasets and ensuring data quality
Self-motivated and able to work under pressure with a high level of responsibility

Responsibilities

Collaborate with claims team and relevant stakeholders to understand operational pain points, particularly related to the handling of bordereaux and bulk claims
Analyze existing end-to-end claims processes, workflows, and data handling practices to identify inefficiencies, bottlenecks, and improvement opportunities
Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate
Standardize the way bordereaux are reviewed, reconciled, and approved for payment, ensuring accuracy, completeness, and compliance with AIG’s claims handling guidelines, ensuring timely resolution
Document process changes and provide training to claims team
Support the implementation of best practices and continuous improvement initiatives across the team

Skills

Key technologies and capabilities for this role

ExcelExcel MacrosExcel FormulasPower AutomateProcess AnalysisBusiness AnalysisWorkflow OptimizationBordereaux ReconciliationClaims Processing

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What skills are required for the Claims Process Analyst role?

You need proven experience as a process analyst, operations analyst, or business analyst (insurance/claims preferred), advanced proficiency in Excel including pivot tables, formulas, and VBA/macros, familiarity with Power Automate or similar tools, strong problem-solving skills, clear communication with diverse stakeholders, and comfort with large datasets.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at AIG for this role?

AIG values in-person collaboration as a vital part of its culture to work together effectively and create a supportive, connected environment for the team and clients.

What makes a strong candidate for this Claims Process Analyst position?

Candidates with proven experience in process/operations/business analysis (especially in insurance/claims), advanced Excel skills including VBA/macros, familiarity with Power Automate, strong problem-solving, clear communication, and the ability to handle large datasets under pressure will stand out.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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