Claims Analyst - US at DXC Technology

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

High School Diploma completed
2+ years of life insurance death claims business experience (mandatory)
Death claims processing experience (mandatory)
Working knowledge of life insurance products and applicable policies, procedures, and guidelines
Microsoft Office and MS Teams work experience
Great typing and documenting skills
Empathy, sensibility, and high sense of touch
Inbound/outbound customer service experience, communication skills, and phone etiquette
Great ability to multitask between client applications and DXC systems

Responsibilities

Follow procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
Learn new payment processes and/or other processes within death claims as needed
Accurately handle and timely execute any policy worked
Ensure transactions are processed accurately on administrative systems within Genworth Financial guidelines
Report any potential fraudulent, money laundering, or unethical requests reviewed
Perform other related duties as assigned or required daily
Provide elite customer service experience via letters or phone calls internally or externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Skills

Key technologies and capabilities for this role

Life Insurance Death Claims ProcessingMicrosoft OfficeMS TeamsCustomer ServicePhone EtiquetteMultitaskingProcess ImprovementTypingDocumenting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position within the United States only, with home base work environment where laptop, docking station, monitors, and headset will be provided.

What are the mandatory qualifications for this role?

Mandatory qualifications include a High School Diploma, 2+ years of life insurance death claims business experience, death claims processing experience, working knowledge of life insurance products, Microsoft Office and MS Teams experience, great typing skills, empathy, customer service experience, and multitasking ability.

What is the work schedule for this position?

The schedule is Monday through Friday during business hours from 7:30am to 6pm CST.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, prioritizes in-person collaboration while offering flexibility for wellbeing and productivity, and is committed to fostering an inclusive environment where everyone can thrive.

What salary or compensation does this role offer?

This information is not specified in the job description.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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