[Remote] Coordinator, Claims at Dealer Inspire

Florida, United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High school diploma or equivalent
Associate or bachelor’s degree preferred
2 years of experience in claims coordination, dispatch, or customer service roles
Proficiency in using claims management systems such as Aango and dispatch technology
Strong written and verbal communication skills
Ability to manage high-volume workload and prioritize tasks effectively
Experience working with third-party vendors and technicians
Basic understanding of invoicing and documentation standards
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to pass a pre-employment drug screening and background check

Responsibilities

Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths
Manage and update claims within the portal
Follow up with technicians daily to provide accurate ETAs to customers on open claims
Verify pictures and invoicing for accuracy before uploading to the customer via the portal
Request voids and rebill claims when documentation is incorrect to ensure proper closure
Provide customer quotes as needed for claim resolution
Monitor claims cycle time and ensure timely processing
Communicate cycle time updates with technicians and managers
Maintain accurate records and documentation for all claims
Support administrative tasks including data entry, report generation, and system updates
Audit claim documentation weekly to ensure compliance with customer and internal standards
Maintain organized digital records for all claims, dispatches, and communications for audit readiness
Generate weekly and monthly reports on claim volume, cycle time, and resolution rates
Identify trends in claim delays or errors and recommend process improvements
Liaise with the Keys Inventory and Dispatch teams to ensure alignment on vehicle availability and technician capacity
Partner with Customer Service to resolve escalated claims or customer concerns
Propose updates to claim workflows or dispatch logic based on recurring issues or feedback
Participate in system enhancement discussions (e.g., Aango portal updates or dispatch tech upgrades)
Train new team members on claim handling procedures and dispatch protocols
Create and maintain SOPs for claims processing and dispatch workflows
Other duties as assigned

Skills

Dealer Inspire

Digital marketing solutions for car dealerships

About Dealer Inspire

Dealer Inspire offers technology solutions and digital marketing services tailored for car dealerships. Their platform includes tools like Virtual Walkaround for online vehicle exploration and Boss Mode for improved customer communication. By providing a subscription-based model and additional services like SEO and SEM, they help dealerships increase traffic and convert leads into sales. The goal is to enhance the automotive sales process and improve customer service, ultimately boosting profitability for their clients.

None, IllinoisHeadquarters

2013Year Founded

$300KTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

501-1,000Employees

Risks

Departure of key executives like Elizabeth Hern may impact strategic direction.

Complex EV models require innovative marketing strategies Dealer Inspire may not fully address.

Dependency on American Honda Motor partnership could be risky if market conditions change.

Differentiation

Dealer Inspire offers a unique Virtual Walkaround feature for online vehicle exploration.

Their Boss Mode chat feature enhances communication between customers and dealership teams.

The platform's analytics dashboard provides comprehensive insights into ROI, SEM, and SEO.

Upsides

Increased consumer interest in EVs presents a growing market for Dealer Inspire.

The rise of virtual reality can enhance Dealer Inspire's Virtual Walkaround feature.

Subscription-based services align with Dealer Inspire's business model, boosting customer retention.

Land your dream remote job 3x faster with AI

Try Jobo Free