[Remote] Claims Adjuster at Pumpkin

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pet Insurance, Veterinary Services, BiotechnologyIndustries

Requirements

Candidates must have at least 2 years of experience as a veterinary medical professional or veterinary technician, or equivalent experience. Strong written and verbal communication skills are required, along with the ability to interpret and analyze documents and insurance policies. Eligibility for Property & Casualty adjuster licensing is necessary. Bonus points for experience in pet insurance, other lines of insurance, or an existing Property & Casualty Adjuster license.

Responsibilities

The Claims Adjuster will collaborate with CX to provide guidance and education to policyholders throughout the claims process. They will review veterinary bills for accuracy and coverage applicability, investigate claims based on insurance policies, and communicate with veterinary providers for necessary information and records. The role also involves collaborating with other stakeholders to provide technical knowledge and advice.

Skills

Claims Adjustment

Veterinary Medicine

Insurance Policies

Customer Service

Problem-Solving

Communication

Pumpkin

Pet insurance and wellness plans provider

About Pumpkin

Pumpkin.care provides pet insurance and wellness plans aimed at making veterinary care more affordable for pet owners. Their insurance plans cover up to 90% of eligible vet bills, which helps pet parents manage costs related to routine care, accidents, and illnesses. The company operates on a subscription model, where customers pay a monthly or annual premium for coverage. In addition to insurance, Pumpkin.care offers preventive care wellness products, including services like check-ups and vaccinations, to support pet health. Unlike many competitors, Pumpkin.care emphasizes a people-first culture and provides valuable resources and advice from veterinary professionals, enhancing their role as a pet health expert. The goal of Pumpkin.care is to ensure that all pets have access to quality veterinary care without financial strain.

New York City, New YorkHeadquarters

2019Year Founded

ACQUISITIONCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition from new entrants like Lemonade Pet Insurance challenges market share.

Potential claim processing delays could lead to customer dissatisfaction.

JAB Holding's acquisition may disrupt operations or alienate existing customers.

Differentiation

Pumpkin offers up to 90% coverage on eligible vet bills, easing financial strain.

The company provides tailored wellness plans, catering to specific breeds and health conditions.

Pumpkin's partnership with PetMeds expands its reach to over 2 million active customers.

Upsides

Growing demand for pet telehealth services enhances Pumpkin's accessibility and convenience.

Interest in personalized wellness plans aligns with Pumpkin's tailored offerings.

Collaboration with veterinary clinics offers bundled services, increasing value for customers.

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