Claims Account Relationship Manager - CARM (EMEA) at AIG

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Experience in managing claims relationships, particularly with major clients and broker partners in the EMEA region
Ability to navigate and advocate within the AIG claims organization
Knowledge of multinational claims services and EMEA region claims functions
Proficiency in Salesforce for account management
Strong communication skills for internal and external stakeholder engagement, including client/broker meetings and feedback loops
Capability to identify process improvements, trends, and customer satisfaction metrics

Responsibilities

Deliver claims capabilities and services to assigned major clients to support business retention
Support the Claims functions value proposition, establishing ‘Right to Win’ and collaborating on new and cross-sell opportunities with Client Directors
Maintain close relationships with EMEA claims function, represent claims in external client/broker meetings, and feedback client/broker needs
Work with EMEA claims function to develop best practices and identify process improvement opportunities
Build a pipeline of claims successes and service metrics for marketing, including identification and submission for awards
Collaborate with internal functions (underwriting, overseas territories, RISO Bermuda, marketing, Distribution, communications, profit centres) to align claims with business objectives
Manage customer expectations, monitor satisfaction, identify trends, and provide feedback to Claims Management and Client Engagement teams
Facilitate timely resolution of claims issues across all lines of business
Create and distribute claims bulletins/protocols across relevant countries and claims teams for designated clients
Communicate significant claim trends, initiatives, organizational changes, and industry/regulatory/legal developments internally and externally
Assist in developing and executing claims education and information events for clients and internal partners
Maintain Salesforce for accounts within designated portfolio
Manage designated projects, including claims reviews (coordinated/hosted by CARM) and data facilitation (e.g., introduction of Intellirisk to clients/brokers as contact point)

Skills

Key technologies and capabilities for this role

Claims ManagementAccount ManagementRelationship ManagementStakeholder EngagementBroker RelationsMultinational ClaimsClient ServicingBusiness RetentionBusiness AcquisitionEMEA Operations

Questions & Answers

Common questions about this position

What is the employment type for this Claims Account Relationship Manager role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities of the EMEA Claims Account Relationship Manager?

The role involves managing claims relationships for major accounts across EMEA, supporting clients in navigating AIG's claims organization, delivering claims services for business retention, and collaborating with internal functions like underwriting and marketing.

What is the company culture like at AIG's Claims teams?

AIG's Claims teams focus on delivering consistent technical excellence, responsive, fair, and professional service with empathy and efficiency, supported by robust stakeholder feedback, consistent processes, and leadership.

What makes a strong candidate for the CARM role at AIG?

Strong candidates will have experience in claims management, the ability to build relationships with major clients and brokers across EMEA, and skills in collaborating with internal teams to support business acquisition and process improvements.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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