Claim Manager - General Aviation at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, AerospaceIndustries

Requirements

Proven leadership and people management experience
Established aviation claims adjusting experience
Industry presence in aviation claims
Experience managing teams of adjustors (approximately eight)
Technical expertise in Aerospace claims, particularly general aviation (Hull, Light Aviation, Vertical Unit)
Ability to handle complex claims adjustment
Knowledge of AIG Litigation Claim guidelines and coordination with legal department
Experience in client, broker, and stakeholder engagement
Skills in talent development, training, and recruitment in Aerospace claims
Understanding of Total Cost of Claim management, reserving, payment, and settlement authority
Compliance with governmental regulatory and AIG Corporate claims governance guidelines

Responsibilities

Manage the Hull, Light Aviation and Vertical Unit team, including direct reports of approximately eight adjustors across the US
Serve as people manager and technical referral point for NA Aerospace claim team
Engage with significant clients, brokers, and internal stakeholders, including reporting loss trends and risk management opportunities
Develop talent within the team and ensure operational excellence
Adjust a selection of the department’s most complex claims
Collaborate with NA Aerospace Claim leaders, Global and NA Aerospace underwriting, and stakeholders for consistent, efficient, customer-centric service
Provide strong technical Aerospace claim leadership for general aviation sub-class, focusing on Total Cost of Claim management
Delegate reserving, payment, and settlement authority per Global guidelines
Communicate, update, and maintain compliance with AIG Litigation Claim guidelines; engage AIG Legal and host litigated claim roundtables
Work with Specialty leadership and Head of NA Aerospace Claims on resource levels and skill sets
Report NA Aerospace major claim casualties and catastrophes timely and accurately
Establish and maintain relationships with Global/NA Regional Aerospace underwriting, actuaries, finance, reinsurance, customers, and brokers
Support underwriting in account management and new business development
Review and recommend improvements to best practice guidelines and claim adjustment procedures
Maintain superior team skills through technical training, industry updates, and recruiting top talent
Lead AIG’s North American Aerospace claim industry thought leadership via seminars, programs, and events
Identify and report claim trends, lessons learned, and risk management opportunities to stakeholders
Support Head of NA Aerospace Claims on projects and initiatives
Ensure team compliance with regulatory and AIG governance guidelines

Skills

Aviation Claims Adjusting

Claims Management

Team Leadership

Risk Management

Stakeholder Engagement

Loss Trends Analysis

Talent Development

Hull Claims

Total Cost of Claim Management

Operational Excellence

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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