Claim Governance and Control Lead at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Proven claims experience of 7+ years handling and/or managing claims with a commercial or personal line insurance carrier
Strong interpersonal skills with the ability to influence change

Responsibilities

Execute the Global Claim Governance and Control Framework, supporting Global Authorities, Global Claim Handling Policies, US based adjuster licensing process, and leading Global Claim initiatives
Provide oversight of Claims Compliance activities across the Globe, acting as the primary liaison between Enterprise Risk Management (ERM), Internal Audit Group (IAG), Compliance, External Auditors, and the Claims organization
Drive a strong control framework in close collaboration with Technical Business lines, Operations, and Claim Legal
Align and strengthen controls for AIG Claims to ensure consistency and effective best practices designed to mitigate claim handling and operational risk
Develop and maintain Global Claim policies, standards, and controls in collaboration with Key Stakeholders and business partners, ensuring Claims personnel have knowledge and receive training
Manage and coordinate bi-annual and annual reviews of Global Claims Authorities, Major Loss Issuance Thresholds, and all other Claims controls
Develop Claim Governance framework/guardrails in partnership with Key Stakeholders and project leaders to address risk from changes in technology or process
Monitor existing Claims operational control structure and implement necessary changes based on audit feedback (self-audits, internal audits, PwC audits)
Drive continuous improvement and development of Global Claim Control library/depository
Coordinate with various functions on business improvement programs and key remediation activities, including monitoring and reporting of internal audit action plan status and risk event notices and analysis
Facilitate bi-monthly meetings with Claim Legal to discuss ongoing claim initiatives with focus on Global Authorities, maintain project documentation including call notes and action items, and lead program/project after-action reviews for continuous improvement
Manage the Letter of Authority (LOA) process and deliver effective LOA review and reconciliation to ensure accuracy in system authority
Deliver improvement initiatives and projects on behalf of Claim Governance, leading projects independently and collaborating with key stakeholders on project plans
Foster working relationships with regulatory bodies and AIG business groups to support AIG Compliance efforts and provide support to Legal, Vendor Services, Quality Assurance, and other support groups
Support ongoing Claims strategic initiatives through programs that foster continuous improvement
Represent Claims in enterprise forums and projects to ensure global operating excellence and enhanced internal collaboration

Skills

Key technologies and capabilities for this role

Claims GovernanceControl FrameworkClaims ComplianceRisk ManagementPolicy DevelopmentStakeholder ManagementInternal AuditTraining ProgramsAdjuster LicensingExternal Audit Liaison

Questions & Answers

Common questions about this position

What is the salary for the Claim Governance and Control Lead position?

This information is not specified in the job description.

Is this a remote position, or what is the location requirement?

This information is not specified in the job description.

What key responsibilities are involved in this role?

The role involves executing the Global Claim Governance and Control Framework, overseeing Claims Compliance activities globally, acting as liaison with ERM, IAG, Compliance, External Auditors, and driving controls, policies, and continuous improvement initiatives.

What is the company culture like at AIG for the Claims team?

AIG's Claims teams focus on delivering consistent technical excellence, responsive, fair, and professional service with empathy and efficiency, supported by robust stakeholder feedback, consistent processes, and leadership.

What makes a strong candidate for this Claim Governance and Control Lead role?

Strong candidates will have experience in claims governance, risk management, compliance, policy development, stakeholder collaboration, and driving continuous improvement programs, with the ability to manage global initiatives and coordinate with audit and legal functions.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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