Chief of Staff, Product

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Industrial & Manufacturing, Enterprise SoftwareIndustries

Requirements

Candidates should have a strong entrepreneurial spirit and be highly organized, with a proven ability to work in fast-paced environments. A passion for achieving high standards and a proactive mindset is essential. Experience in product validation, customer engagement, and operational setup is preferred.

Responsibilities

The Chief of Staff will own product and customer validation, prototype and validate new use cases, and manage customer projects. They will optimize sales and outreach strategies, create a repeatable hiring engine, and handle core operations infrastructure. Additionally, they will conduct industry exploration, build partnerships, and support fundraising efforts over time.

Skills

Prototyping

Customer Validation

Market Research

Customer Feedback

Product Roadmap

Sales

Outreach

Recruiting

Hiring

Payroll

Business Development

Partnerships

Fundraising

Operations

Workflow Optimization

Drift

Develops AI chatbots for customer engagement

About Drift

Drift develops AI-powered chatbots and digital tools aimed at improving customer engagement and conversion rates for businesses. Their products facilitate human-like conversations with website visitors, helping to identify and understand customer needs while providing personalized strategies to convert visitors into customers. Drift offers a variety of tools, including Conversational Landing Pages, Drift Engage, and Bionic Chatbots, which are designed to enhance the way businesses interact with their customers. Unlike many competitors, Drift focuses on creating a seamless conversational experience that integrates with existing marketing strategies. The company's goal is to help businesses of all sizes increase their customer engagement and conversion rates through effective digital communication.

Boston, MassachusettsHeadquarters

2015Year Founded

$134.7MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Unlimited paid time off

Primary & secondary caregiver leave

Month-long sabbatical after 5 years

Generous home office stipend

Comprehensive health insurance package

Risks

Integration challenges with Salesloft's platform may disrupt Drift's services.

Intensifying competition in conversational marketing threatens Drift's market position.

New executive appointments may lead to strategic shifts affecting Drift's operations.

Differentiation

Drift uses AI-powered chatbots for real-time customer engagement and feedback.

Drift offers personalized playbooks to convert website visitors into customers.

Drift's tools include Conversational Landing Pages and Real-Time ABM Notifications.

Upsides

Growing demand for AI-driven customer engagement tools boosts Drift's market potential.

Integration of AI chatbots with CRM systems enhances Drift's sales process efficiency.

Expansion of AI capabilities in multilingual support increases Drift's global reach.

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