Central Operations Specialist (Hybrid) at Banner Bank

Spokane, Washington, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

H.S. Diploma required (or equivalent combination of education and experience)
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure
Excellent customer service, analytical, and problem-solving skills
Proven organizational skills and attention to detail
Ability to manage multiple projects simultaneously while ensuring critical deadlines are met
Ability to effectively prioritize and execute tasks in a high-pressure environment
Effective written and verbal communication skills, with ability to positively influence others
Ability to work independently with little direct supervision while effectively managing time and resources
Proven experience with troubleshooting principles/methodologies and issue resolution

Responsibilities

Provide support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup, IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services, or Escheat
Administer function-specific systems
Administer function-specific user access for related applications
Assist in Disaster Recovery/Business Continuity testing and real event tactical team
Participate in critical, bankwide problem-solving projects
Analyze results of user feedback to make recommendations for support process improvement
Evaluate documented resolutions and analyze trends for ways to prevent repeated problems
Identify opportunities for process improvements and incorporate them with positive results
Assist in the annual JHA SilverLake release, including build updates or defect review, testing, training documentation, and support
Post updates to BannerNet to assist in problem resolution
Comply with policies, procedures, security requirements, and government regulations
Provide exceptional customer service and perform function-specific, day-to-day operations tasks
Support branches through review and documentation of multiple critical functions
Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access

Skills

Key technologies and capabilities for this role

SilverLakeStreamlineVertexStore ForwardOnBaseInfo-CaptureNew AccountRetail OperationsCustomer ServiceDocumentationTraining

Questions & Answers

Common questions about this position

What is the compensation for the Central Operations Specialist role?

The targeted starting compensation range is based on location and experience: $xx - $xx, and incentive and commission compensation may be awarded for eligible roles.

What benefits are offered in this position?

Comprehensive employee benefits include medical, dental, vision, LTD, STD and life insurance, paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays, 401k (up to 4% match with immediate vesting), and tuition reimbursement up to $5,250 annually (minimum service requirement).

Is this a remote position or hybrid?

This is a hybrid position, as indicated by the job title Central Operations Specialist (Hybrid).

What systems or skills are required for this role?

The role requires responsibility for specific retail operational areas and systems including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup, IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat, along with administration of function-specific systems and user access.

What does the company culture emphasize?

The company emphasizes core values of listen, learn and help businesses and individuals reach their goals, with a focus on financial strength, stability, employee volunteerism, and community donations.

Banner Bank

Provides banking services and financial products

About Banner Bank

Banner Bank provides a variety of financial services to individuals and businesses in the Western United States, including checking and savings accounts, loans, mortgages, and investment services. The bank operates over 200 locations across Washington, Oregon, California, and Idaho, managing assets of more than $12.6 billion. Its products work by offering tailored financial solutions and expert guidance to meet the specific needs of each client, ensuring personalized service. Unlike many competitors, Banner Bank emphasizes quality, teamwork, and community involvement, which has earned it accolades such as being named the Best Bank in the Pacific Region by Money Magazine and receiving a five-star rating from Bauer Financial for financial strength. The goal of Banner Bank is to provide exceptional financial services while fostering strong community ties and ensuring customer satisfaction.

Walla Walla, WashingtonHeadquarters

1890Year Founded

IPOCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Risks

Increased competition from digital-only banks may erode market share.

Rising interest rates could decrease loan demand, affecting revenue.

Evolving cybersecurity threats pose risks to customer data security.

Differentiation

Banner Bank emphasizes community involvement and personalized customer service.

The bank has been recognized as one of America's Most Trustworthy Companies.

Banner Bank offers tailored financial solutions to meet diverse client needs.

Upsides

Banner Bank's focus on ESG practices attracts environmentally conscious customers.

The bank's strong community ties enhance customer loyalty and brand reputation.

Recognition as a trustworthy company boosts customer confidence and retention.

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