English Required at IQVIA

Kirkland, Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, HealthcareIndustries

Requirements

Diplôme de licence en sciences, discipline médicale ou sciences de la vie associées (Bachelor's degree in sciences, medical discipline or life sciences related field)
Bonne connaissance de la terminologie médicale (Good knowledge of medical terminology)
Connaissance pratique des bases de données de sécurité applicables et autres applications internes/Client (Practical knowledge of applicable safety databases and other internal/Client applications)
Connaissance des exigences réglementaires globales, régionales et locales en matière de recherche clinique (Knowledge of global, regional and local regulatory requirements for clinical research)
Excellente attention aux détails et précision (Excellent attention to detail and accuracy)
Bonne maîtrise de Microsoft Office et des applications web (Proficient in Microsoft Office and web applications)
Solides compétences organisationnelles et en gestion du temps (Strong organizational and time management skills)
Excellentes compétences en communication orale et écrite (Excellent oral and written communication skills)
Autonomie et flexibilité (Autonomy and flexibility)
Capacité à suivre des instructions/directives, faire preuve d’initiative et travailler de manière indépendante (Ability to follow instructions/directives, show initiative and work independently)
Capacité à gérer plusieurs tâches, respecter des délais stricts, gérer des priorités concurrentes et des demandes changeantes (Ability to multitask, meet strict deadlines, manage competing priorities and changing demands)
Capacité à déléguer aux membres moins expérimentés de l’équipe (Ability to delegate to less experienced team members)
Capacité à être flexible et réceptif aux changements de processus (Ability to be flexible and receptive to process changes)
Volonté et aptitude à acquérir de nouvelles compétences dans les services liés à la sécurité (Willingness and ability to acquire new skills in safety-related services)
Capacité à établir et maintenir une communication et des relations de travail efficaces avec les collègues, les managers et les clients (Ability to establish and maintain effective communication and working relationships with colleagues, managers and clients)
Capacité à travailler en équipe, contribuer et œuvrer à l’atteinte des objectifs communs (Ability to work in a team, contribute and work towards common goals)
Bilingue français/anglais requis (Bilingual French/English required)
Garantir la qualité des livrables conformément aux termes convenus (Ensure quality of deliverables in accordance with agreed terms)
Démonstration des valeurs fondamentales d’IQVIA (Demonstrate IQVIA core values)
Utilisation fréquente du téléphone et communication en face-à-face (Frequent phone use and face-to-face communication)
Position assise prolongée (Prolonged sitting)
Déplacements occasionnels possibles (Occasional travel possible)
Flexibilité pour travailler en horaires décalés (Flexibility to work shift schedules)

Responsibilities

Traduction des demandes en anglais depuis le français lorsque nécessaire (Translation of inquiries to English from French where necessary)
Réception et documentation des appels téléphoniques, courriels, chats ou autres sources de demandes provenant de clients externes tels que des patients et/ou des professionnels de santé, et réponse à leurs questions concernant les produits (Receiving and documenting incoming telephone calls, emails, chats or other inquiry sources from external customers such as patients and/or healthcare providers and responding to their inquiries about products)
Les réponses sont basées sur la formation produit, le contenu approuvé (Documents de réponse standard, étiquettes locales et FAQ) ou escalade vers le client pour les demandes non pertinentes ou de nature spécifique (Responses to inquiries based on product training, approved content (Standard Response Documents, Local Labels and FAQs) or escalation to the client for non-relevant inquiries or those of specific natures)
Diffuser des informations claires et précises aux professionnels de santé et aux patients en s’appuyant sur les scripts d’appel approuvés et/ou autres ressources validées relatives à l’utilisation des produits du client (Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to client product use)
Création de rapports d’événements indésirables et de réclamations qualité contenant les informations requises pour soutenir une entrée de « cas » valide en vue de leur transmission au département Sécurité ou Qualité respectivement (Creation of adverse event and quality complaint reports containing the required information to support a valid "case" entry for transmission to the Safety or Quality department respectively)
Saisie des demandes d’information médicale, des événements indésirables et des réclamations qualité dans la base de données projet dédiée à l’information médicale (Entry of medical information requests, adverse events and quality complaints into the dedicated medical information project database)

Skills

Medical Terminology

Bilingual French/English

Microsoft Office

Customer Service

Adverse Event Reporting

Database Entry

Regulatory Compliance

Attention to Detail

Time Management

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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