Casino Marketing Coordinator - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Gaming, Hospitality, CasinoIndustries

Requirements

High School Diploma or GED
1+ years of prior relevant experience as a Casino Marketing Coordinator
1+ years of prior experience in Casino Marketing, VIP Services, or Guest Services (preferred)
Willing and able to work a full-time schedule of Day and/or Swing shift (10a-6p or 11a-7p), including weekends and holidays, with Mondays/Tuesdays off, and flexible to assist with events
Proficiency with Excel (preferred)

Responsibilities

Answer the ACD (automatic call distribution) line in a friendly, professional, and timely manner, adhering to telephone etiquette standards
Assist guests with booking, changing, and inquiring about reservations for hotels, restaurants, nightlife, golf, limousines, and other amenities
Issue complementary amenities based on specific casino guidelines and evaluate casino play to understand guest needs
Promote the property's outlets and amenities while educating guests on local attractions and entertainment options
Ensure guest information is accurate and up-to-date, including profiles and preferences
Settle accounts during checkout according to comp criteria and input from Casino Hosts
Collaborate with various departments, such as casino hosts, VIP services, and special events, to enhance guest experiences
Resolve guest requests and complaints promptly, following up to ensure satisfaction
Maintain cleanliness and organization of assigned work areas and comply with departmental policies and procedures

Skills

Key technologies and capabilities for this role

customer servicereservationsVIP servicesguest servicescasino marketingtelephone etiquettecomplaint resolutionACD systems

Questions & Answers

Common questions about this position

What is the starting pay for the Casino Marketing Coordinator position?

The starting rate is $18.00 per hour.

Is this position remote or on-site, and where is it located?

This is an on-site full-time position located in Springfield, Massachusetts, requiring a Day and/or Swing shift schedule including weekends and holidays.

What experience and skills are required for this role?

Candidates need a High School Diploma or GED, 1+ years of prior relevant experience as a Casino Marketing Coordinator, and 1+ years in casino marketing, VIP services, or guest services; proficiency with Excel is preferred.

What is the work environment and culture like at MGM Resorts?

MGM Resorts offers an exciting, diverse, and entertaining environment where team players create unique guest experiences in the casino industry.

What makes a strong candidate for this Casino Marketing Coordinator role?

An ideal candidate is an experienced customer service professional with 1+ years in casino marketing, VIP services, or guest services, an upbeat attitude, flexibility for full-time shifts including weekends/holidays, and proficiency with Excel.