Casino Executive Host - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Hospitality, CasinoIndustries

1+ Years of Prior Experience in Hotel operations, Casino marketing, VIP services or Table games
Willing to work flexible scheduling (Day shift starting at 9:00am to Swing shift up to 1:00am, 8hr shifts or more, including weekends and holidays)
Proof of eligibility to work in the country located

Evaluate customers' casino activity to provide incentives and approve comps and allowances (e.g., rooms, food, beverages, event tickets, promotional chips, and free play)
Maintain and develop the property's customer base through regular interactions and personalized service
Greet customers from assigned regions during check-in and check-out, ensuring their satisfaction throughout their stay
Process reservations using OPERA and PATRON management systems
Grant marker authorization limits to qualifying customers, when authorized
Attend special events to promote marketing efforts and engage with guests
Maintain confidentiality of customer information while complying with company policies regarding privacy
Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company
Comply with all local laws, Title 31, and attend mandatory compliance and training sessions