Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
- Ability to provide a high level of customer service to Members
- Knowledge of how to scan merchandise through a point-of-sale system for accurate inventory counts and purchase totals
- Ability to collect payments via cash, check, or other charge payments
- Ability to issue receipts or change due to Members
- Stay up to date on all merchandise promotions, advertisements, and product information
- Ability to scan and redeem coupons for discounts
- Maintain cleanliness of the frontline area and assist in general club housekeeping
- At least 18 years old for 401(k) eligibility (implied general requirement)
Responsibilities
- Process Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering membership products
- Scan all club merchandise through a point-of-sale system
- Fill shopping carts when necessary and assist at self-checkout stations
- Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
- Check Members out in a timely and efficient manner
- Collect payments from members
- Issue receipts or change due to Members
- Maintain the overall cleanliness of the front-line department
- Assist in general club housekeeping when necessary
- Return re-sellable merchandise to the sales floor
- Carry out job functions and responsibilities as assigned, support club policies, procedures, and compliance
- Act with honesty and integrity, lead with the member in mind, address and escalate concerns
- Ensure a safe and positive environment, embrace inclusion and diversity, work as a team
- Deliver service excellence, resolve and deescalate member concerns, commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
- Work as a team to deliver GOLD club standards daily, including Grand opening look, stocking items, executing promotional plans, maintaining signage, cleanliness
- Understand and access production and/or financial performance reporting for the department
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this part-time cashier position?
Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).
Is this cashier position remote or on-site?
This information is not specified in the job description.
What skills are needed for the cashier role?
Key skills include processing member purchases courteously, providing excellent member service efficiently, maintaining front-line cleanliness, acting with honesty and integrity, and working collaboratively as a team.
What is the company culture like at BJ's Wholesale Club?
BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic, emphasizing flawless execution, accountability, honesty, integrity, inclusion, diversity, teamwork, speed, agility, innovation, and delivering GOLD member standards.
What makes a strong candidate for this cashier job?
Strong candidates carry out assigned functions, support club policies and compliance, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, maintain a friendly attitude, and commit to GOLD club standards like Greet, Anticipate, Appreciate.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage