Must be able to work Wednesdays thru Saturdays 4-10pm
Exhibits clear understanding of all BJ’s Membership options, including the importance of renewals, upgrading to BJ’s Loyalty programs
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Acts with honesty and integrity, lead with the member in mind, address and escalate concerns as appropriate
Ensure a safe and positive environment for members and team members
Embrace inclusion and diversity, working together with collaboration and respect
Work as a team to achieve goals, move with speed and agility
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading, and offering several types of membership products
Scans merchandise and accepts various forms of payments
Provides excellent member service in an efficient and productive manner
Maintains the overall cleanliness of the front-line department
Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs, and Rewards redemption
Provides a high level of customer service to Members
Checks Members out in a timely and efficient manner
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts
Deliver service excellence through all points of contact, resolve and deescalate member concerns
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily, including Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out