Case Manager, Business Operations at Xometry

North Bethesda, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

Self-starter who works independently and drives actions to completion
Strong organizational skills and ability to work in a dynamic environment
Ability to multitask, meet deadlines, and support all supplier quality field activities
Strong communication skills (oral and written) and ability to manage up and peer-to-peer
Bachelor's Degree (preference for Business, Supply Chain, Sciences, or Engineering)
Minimum of 2 years customer-facing project management experience, preferably in engineering, manufacturing, or fast-paced operations environment
Working knowledge of and/or education, skills, and experience in manufacturing processes, engineering drawings, and inspection methods (an asset)
Capable of performing root cause analysis and identifying solutions to complex problems

Responsibilities

Perform project management functions using internal ERP system and integrated 3rd party software programs (60%)
On an exception basis, review and take appropriate actions to ensure individual orders meet customer delivery and quality requirements
Work with internal subject matter technical experts to lead problem-solving for troubled orders, improving supplier relationships and quality
Understand supplier capabilities and execute supplier oversight activities, including phone/video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions
Assess impact of manufactured part rejections; communicate with suppliers and customers to resolve issues
Provide excellent customer service by keeping customers updated on resolution of troubled orders
Document all project-related activity within project management tools
Monitor daily supplier activity via real-time KPI performance reports
Manage customer relationships via phone, video, and written communication (30%)
Manage supplier relationships via phone, video, and written communication
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes support on-time delivery and customer satisfaction (10%)
Effectively communicate with key stakeholders, including suppliers, customers, and leadership
Participate and provide input on initiatives to simplify and automate complex processes
Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures

Skills

Project Management

ERP Systems

Supply Chain Management

Problem Solving

Customer Service

Supplier Management

Communication

Quality Control

Manufacturing Processes

Xometry

Online platform for custom manufacturing services

About Xometry

Xometry connects businesses with manufacturers for custom manufacturing and industrial supply services. Clients can upload design files to receive instant quotes for various production methods, including 3D printing, CNC machining, injection molding, and sheet metal fabrication. The platform utilizes a large network of manufacturing partners to ensure quick delivery of high-quality parts at competitive prices. Additionally, Xometry offers a range of industrial supplies, such as raw materials and tooling, with a program that allows clients to manage costs effectively. Unlike many competitors, Xometry has no minimum order requirements and provides fast shipping, making it suitable for businesses of all sizes. The goal of Xometry is to simplify the manufacturing process and provide accessible solutions for custom parts and supplies.

North Bethesda, MarylandHeadquarters

2013Year Founded

$202.4MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces

Risks

Increased competition from digital B2B marketplaces could threaten Xometry's market share.

New executive appointments may lead to strategic shifts disrupting current operations.

Rapid AI and machine learning advancements may outpace Xometry's current capabilities.

Differentiation

Xometry offers instant pricing and lead time for tube cutting and bending.

The company provides a comprehensive platform for on-demand custom manufacturing services.

Xometry's Supplies Flex program helps clients manage costs and avoid price fluctuations.

Upsides

Sanjeev Singh Sahni's appointment could enhance operational efficiencies and global growth strategies.

Digital B2B marketplaces align with Xometry's model, potentially increasing its market share.

Investor confidence is strong, with new investments from Verition Fund Management and Nicholas Investment Partners.

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