Case Manager at Xometry

India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, TechnologyIndustries

Requirements

Prior experience in project management, supply chain, and customer service
Minimum 3 years of related experience, preferably in manufacturing or operations
Bachelor of Science degree in Supply Chain, Engineering, or a related technical field (preferred)
Working knowledge or experience with manufacturing processes, engineering drawing requirements, and mechanical/electrical inspection methods
Capable of performing root cause analysis and identifying solutions to complex problems
Self-starter who can work independently and drive tasks to completion
Strong organizational skills and the ability to thrive in a dynamic environment
Able to multitask, meet deadlines, and support all supplier quality field activities
Strong oral and written communication skills, with the ability to manage relationships upwards and laterally
English C1

Responsibilities

Take proactive actions to improve on-time delivery, quality, and customer satisfaction
Track and monitor multiple customer orders and partner jobs, ensuring timely progress and completion
Provide outstanding customer and partner service by building strong relationships, fostering collaboration, and offering frequent, timely updates on order status
Apply technical knowledge—or leverage subject matter experts—on manufacturing design and production to ensure jobs are delivered on schedule
Understand supplier capabilities and perform supplier oversight activities, including phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
Assess the impact of manufactured part rejections; communicate effectively with suppliers and customers to resolve issues and close cases
Manage customer complaints that result in product replacements
Report on the status, risks, and recovery efforts for troubled orders and jobs
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes support on-time delivery and high customer satisfaction
Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
Participate in initiatives to simplify and automate complex processes
Perform all work in compliance with Xometry’s quality and safety systems, policies, and procedures

Skills

Project Management

Supply Chain

Customer Service

Manufacturing

Supplier Management

Order Tracking

Quality Review

Risk Assessment

Stakeholder Communication

Process Automation

Xometry

Online platform for custom manufacturing services

About Xometry

Xometry connects businesses with manufacturers for custom manufacturing and industrial supply services. Clients can upload design files to receive instant quotes for various production methods, including 3D printing, CNC machining, injection molding, and sheet metal fabrication. The platform utilizes a large network of manufacturing partners to ensure quick delivery of high-quality parts at competitive prices. Additionally, Xometry offers a range of industrial supplies, such as raw materials and tooling, with a program that allows clients to manage costs effectively. Unlike many competitors, Xometry has no minimum order requirements and provides fast shipping, making it suitable for businesses of all sizes. The goal of Xometry is to simplify the manufacturing process and provide accessible solutions for custom parts and supplies.

North Bethesda, MarylandHeadquarters

2013Year Founded

$202.4MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Life insurance

401(k) with company matching

Equity

Generous PTO

Paid volunteer time

Commuter & parking benefits

Maternity & Paternity leave

Free snacks

Dog-friendly office spaces

Risks

Increased competition from digital B2B marketplaces could threaten Xometry's market share.

New executive appointments may lead to strategic shifts disrupting current operations.

Rapid AI and machine learning advancements may outpace Xometry's current capabilities.

Differentiation

Xometry offers instant pricing and lead time for tube cutting and bending.

The company provides a comprehensive platform for on-demand custom manufacturing services.

Xometry's Supplies Flex program helps clients manage costs and avoid price fluctuations.

Upsides

Sanjeev Singh Sahni's appointment could enhance operational efficiencies and global growth strategies.

Digital B2B marketplaces align with Xometry's model, potentially increasing its market share.

Investor confidence is strong, with new investments from Verition Fund Management and Nicholas Investment Partners.

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