Care Coordinator at Crestwood Behavioral Health

Oconomowoc, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Behavioral Health, HealthcareIndustries

Requirements

Ability to be flexible with work assignments, including changes in shifts/schedule, on-call and weekend rotations, caseload volume, required documentation, and program additions
Be available and punctual for all shifts, including rotating on-call weekend and holiday coverage as scheduled
Demonstrate organizational skills that promote timely response to all inquiries and task completion
Use good communication skills and tact to deal effectively with third-party carrier representatives, all staff members, and external customers
Demonstrate excellent customer service by providing a friendly tone and empathic statements whenever appropriate, and follow scripting when provided
Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient/guardian, regardless of their behavior
Maintain a calm attitude and create a conducive atmosphere in difficult situations
Work cooperatively and supportively with all staff; remain courteous and respectful during work interactions
Complete assignments and documentation on time; meet or exceed performance metrics
Conduct self in a professional manner, including wearing appropriate professional attire
Project a professional image and communicate with all individuals in a positive and professional manner
Ability to influence departments within Rogers and provide technical guidance

Responsibilities

Serve as a patient advocate and point of contact when a recommendation for care is received
Work closely with interdisciplinary teams (e.g., admissions staff, site-specific operations, leaders, medical staff, Inpatient, PHP/IOP, Outpatient, Residential Admissions, Patient Access, Outpatient operations, Business Development, Utilization Review, Patient Financial Services, Health Information Management) to ensure highest level of patient support from recommendation to treatment
Support patient experience preadmission and throughout the continuum of care
Screen patients
Relay recommendations of programs/services to patients/families
Provide program information to patients/families
Coordinate admissions appointments and completion of paperwork
Assist with patient/family member/guardian inquiries/questions
Perform weekly check-ins with patients waiting for treatment
Confirm insurance verification and collaborate with Patient Financial Services (PFS)
Ensure timely follow-up with patients/families
Maintain open line of communication with patients and/or guardians
Facilitate internal transfers between sites
Receive internal referrals and send for review
Relay recommendations to the referring treatment team
Communicate all pertinent information and follow-up to ensure seamless internal transfers
Develop working relationships with interdisciplinary team members to ensure open communication regarding patient care
Apply good practice principles to job duties
Promote a team atmosphere by treating individuals with respect and honesty, using direct communication and active listening skills
Be open to change, support change, and be open to others’ ideas and points of view
Evaluate employees objectively and provide periodic feedback
Promote department goals and the mission of Rogers; communicate goals to fellow staff members
Maintain department policies and procedures, including requirements and guidelines from external agencies (e.g., Joint Commission, State of Wisconsin)
Demonstrate acceptance and training of student interns in the department, as directed
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solutions
Communicate concerns and provide solutions
Complete other duties as assigned

Skills

Patient Coordination

Insurance Verification

Customer Service

Communication

Program Coordination

Screening

Admissions Coordination

Care Advocacy

Interdisciplinary Collaboration

Utilization Review

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees