$47,840 – $54,080Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telehealth, Mental HealthIndustries

About Valera Health

Are you looking for a career that aligns your passion and values with your purpose? Then we are looking for you! At Valera Health, we are at the forefront of tele-mental health. We are committed to delivering compassionate mental health care that is accessible and affordable to all.

Why We Need You!

Valera Care Coordinators are an integral part of each patient’s care team and guarantee that patients have a seamless experience of care. The Care Coordinator serves as a communication channel between patients, providers, and Valera’s operational team. As a Care Coordinator, you will play a critical role in strengthening relationships with our providers and ensuring patient engagement in care.

Responsibilities of the Care Coordinator

  • Utilize the software/local resources to provide information as needed
  • Follow up on no-show appointments and assist with rescheduling as needed
  • Assist with informing the patient if the provider is out due to emergency leave or urgent sick leave
  • Support discharge/re-engagement
  • Facilitate internal referrals: therapy, medication management
  • Support patient engagement via phone calls and chat messages
  • Coordinate clinical huddle as necessary
  • Other duties as assigned

Qualifications of a Care Coordinator

  • A background in behavioral health, such as a BS in psychology, social work, social services, case management/coordination (master’s level applicants are accepted as well), or equivalent experience.
  • Comfort working in a fast-paced, changing environment
  • Be a self-starter and a team player
  • Critical thinking skills and a willingness to learn new things and take initiative
  • Experience or comfortable with crisis management
  • An open mind and curiosity for the behavioral healthcare field, with a passion to improve the lives of others!
  • Bilingual in Spanish/Chinese is a plus but not required!

Compensation and Benefits

  • Pay Rate: $23–$26 per hour, depending on your experience and skills.
  • Eligible Employee Benefits include but not limited to:
    • Health, Vision & Dental Insurance
    • 401k through the Standard
    • Paid Time Off
    • Short Term Disability
    • Life Insurance
    • Office Equipment
    • Many more

Our Mission and Commitment

We are very proud of the work that we do and it takes a great team to make it happen! If you are interested in one of our open positions, we’d love to start the conversation.

We hire people from all backgrounds because that’s what it takes to build a team that can reach and support those in need of high-quality behavioral healthcare. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Skills

Behavioral Health
Case Management
Patient Engagement
Referral Coordination
Crisis Management
Bilingual (Spanish/Chinese)

Valera Health

Telehealth platform for mental health services

About Valera Health

Valera Health provides mental health services through a digital platform, focusing on both therapy and psychiatry for individuals aged 6 and older. Their telemental health platform enables patients to connect with a care team, which includes a Health Connector, therapist, and psychiatrist, from anywhere, making mental health care more accessible. Unlike many competitors, Valera Health emphasizes a collaborative approach to patient wellness, ensuring that all members of the care team work together. The goal of Valera Health is to enhance the convenience and effectiveness of mental health care, allowing patients to receive support from the comfort of their homes.

New York City, New YorkHeadquarters
2015Year Founded
$76.2MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Disability Insurance
Life Insurance

Risks

Competition from large healthcare companies like CVS Health threatens market share.
Regulatory changes in Vermont could impact the Blue Cross VT partnership.
Rapid expansion into college campuses may strain resources and affect service quality.

Differentiation

Valera Health combines digital technology with human touch for mental health services.
The company offers specialized programs for Serious Mental Illness and Maternal Health.
Valera Health provides therapy and psychiatry services for individuals aged 6 and above.

Upsides

Partnership with Blue Cross VT expands access to underserved areas in Vermont.
$45M growth equity financing supports technology enhancement and service expansion.
LGBTQIA+ therapy launch taps into growing demand for inclusive mental health services.

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