Care Coordinator

Remote

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$47,840 – $54,080Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telehealth, Mental HealthIndustries

Requirements

Candidates should have a background in behavioral health, such as a BS in psychology, social work, social services, or case management/coordination, or equivalent experience. Comfort working in a fast-paced, changing environment, self-starter and team player mentality, critical thinking skills, and a willingness to learn are essential. Experience or comfort with crisis management is required, and bilingual skills in Spanish or Chinese are a plus.

Responsibilities

Care Coordinators will serve as a communication channel between patients, providers, and the operational team, ensuring a seamless patient experience. Responsibilities include utilizing software and local resources for information, following up on no-show appointments, assisting with rescheduling, informing patients of provider absences, supporting discharge and re-engagement, facilitating internal referrals, and supporting patient engagement via phone calls and chat messages. They will also coordinate clinical huddles as necessary and perform other assigned duties.

Skills

Behavioral Health

Case Management

Patient Engagement

Referral Coordination

Crisis Management

Bilingual (Spanish/Chinese)

Valera Health

Telehealth platform for mental health services

About Valera Health

Valera Health provides mental health services through a digital platform, focusing on both therapy and psychiatry for individuals aged 6 and older. Their telemental health platform enables patients to connect with a care team, which includes a Health Connector, therapist, and psychiatrist, from anywhere, making mental health care more accessible. Unlike many competitors, Valera Health emphasizes a collaborative approach to patient wellness, ensuring that all members of the care team work together. The goal of Valera Health is to enhance the convenience and effectiveness of mental health care, allowing patients to receive support from the comfort of their homes.

New York City, New YorkHeadquarters

2015Year Founded

$76.2MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Disability Insurance

Life Insurance

Risks

Competition from large healthcare companies like CVS Health threatens market share.

Regulatory changes in Vermont could impact the Blue Cross VT partnership.

Rapid expansion into college campuses may strain resources and affect service quality.

Differentiation

Valera Health combines digital technology with human touch for mental health services.

The company offers specialized programs for Serious Mental Illness and Maternal Health.

Valera Health provides therapy and psychiatry services for individuals aged 6 and above.

Upsides

Partnership with Blue Cross VT expands access to underserved areas in Vermont.

$45M growth equity financing supports technology enhancement and service expansion.

LGBTQIA+ therapy launch taps into growing demand for inclusive mental health services.

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