Care Companion I at Carrot Fertility

West Des Moines, Iowa, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Fertility CareIndustries

Requirements

1-3 years of experience working in a direct customer service, healthcare, or client-facing role
Superior communication skills, both written and verbal
Ability to empathetically support a diverse member population through all paths to parenthood
Bachelor's Degree

Responsibilities

Provide outstanding customer service primarily via phone and email, with opportunities for video chat and other communication avenues
Guide members through their family-forming journeys starting from their initial interaction with Carrot
Address members' questions and concerns effectively using excellent communication and empathy skills
Help members navigate and achieve their family-forming goals, shaping their experience with Carrot
Support members utilizing their Carrot benefit most effectively, representing Carrot as a member-facing role

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail SupportVideo ChatCommunicationEmpathy

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position in West Des Moines, IA.

What is the work schedule for this role?

The schedule is Monday-Thursday from 11:00 am-8:00 pm and Friday from 10:00 am-7:00 pm CST, with training over the first 6-8 weeks from 8:00 am to 5:00 pm CST.

What skills are required for the Care Companion role?

The role requires excellent communication skills, empathy, and compassion, along with experience in the healthcare industry.

What is the Care Companion team like?

The team consists of compassionate individuals with healthcare experience who have completed foundational training in reproductive health and ongoing learning in topics like adoption, fertility treatment, and LGBTQ+ care, supporting members worldwide.

What makes a strong candidate for this position?

A strong candidate is compassionate and dedicated, with healthcare industry experience, excellent communication and empathy skills, and the ability to provide outstanding customer service via phone, email, and video.

Carrot Fertility

Global fertility care platform offering comprehensive support

About Carrot Fertility

Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$111.1MTotal Funding

SERIES_CCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy

Risks

Increased competition from similar fertility care platforms may impact Carrot's market share.

Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.

Data privacy concerns with digital expansion may lead to regulatory scrutiny.

Differentiation

Carrot Fertility offers a pioneering single embryo transfer program with high success rates.

The company provides a comprehensive, inclusive fertility care platform across 130 countries.

Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.

Upsides

Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.

CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.

Partnerships with health organizations enhance Carrot's integrated health solutions and market position.

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