Card Disputes Automation Operational Function Lead at Wise

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Strong data analysis and reporting skills
Process mapping and improvement methodologies (e.g., Lean, Six Sigma)
Ability to manage and develop a team responsible for operational automation
Good understanding of card dispute lifecycle, chargebacks, and fraud management (nice to have)
Experience with dispute management platforms and case tracking systems (nice to have)
Understanding of compliance requirements with all card networks (e.g., Visa, Mastercard) regulations and scheme requirements (nice to have)

Responsibilities

Supervise the end-to-end dispute resolution process, ensuring timely and accurate processing
Lead operational efforts to implement and optimize automation solutions for dispute handling, including chargeback process
Coordinate with product and external partners (schemes) to enhance dispute workflows
Monitor dispute queues, identify bottlenecks, and implement process improvements
Ensure compliance with schemes regulations, industry standards, and security protocols
Manage dispute escalation processes and stakeholder communication
Provide training, support, and guidance to operational teams on automation tools and best practices
Analyze dispute data to identify trends, risks, and opportunities for automation
Develop and track KPIs to measure the efficiency and effectiveness of dispute automation operations
Develop and implement a strategy for continuous improvement in operational automation

Skills

Dispute Management

Process Automation

Operational Leadership

Card Schemes

Compliance

End-to-End Process Supervision

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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