Director of Operations
Offchain LabsSalary not specified
Full Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, EcommerceIndustries
Requirements
- Leadership skills to build and lead high-performing teams, foster a culture of belonging, develop talent through feedback, coaching, mentoring, and recognition
- Strong influencing, collaboration, and communication abilities to work cross-functionally with stakeholders in Operations, Merchandising, Supply Chain, Technology, Product, Customer Care, Transportation, Compliance, and eCommerce
- Ability to act with integrity, promote ethics, compliance, Walmart values, and support regenerative goals (e.g., opportunity, sustainability, community)
- Servant leadership qualities: humble, self-aware, altruistic, focused on putting customer first with omni-merchant and Every Day Low Cost mindset
- Strategic thinking to shape eCommerce value propositions, develop end-to-end solutions, build roadmaps, leverage best practices, manage risks, and drive profitability
Responsibilities
- Lead strategic planning, implementation, and process efficiency for Omni operations to ensure seamless integration, innovation, and profitability
- Shape and evolve eCommerce Customer Value Propositions across the commercial funnel (assortment/availability, order fulfillment, refunds/fraud, customer communications, performance reporting)
- Drive initiatives to improve customer and associate experience, enhancing value (speed, convenience, cost) to accelerate digital sales and market share growth
- Develop end-to-end solutions, define winning value propositions, improve order economics, build long-term roadmaps, and create scalable solutions aligned with strategic priorities
- Leverage best practices from markets, competitors, vendors, and industry leaders to drive sustainable growth while managing risks
- Prioritize initiatives, enable strategic business decisions with speed and agility through collaboration with internal stakeholders
- Lead a high-performing team and establish effective ways of working with key partners to deliver customer promise and business objectives
- Promote respect for individuals, talent development, positive experiences, strong relationships, and cross-functional collaboration
- Ensure compliance with laws, code of conduct, policies; foster non-retaliation culture, address concerns, and hold teams accountable to values
- Deliver business results with customer-first focus, omni-merchant mindset, and Every Day Low Cost approach
Skills
Strategic Planning
eCommerce Operations
Process Optimization
Roadmap Development
Stakeholder Management
Team Leadership
Customer Value Propositions
Order Fulfillment
Performance Reporting
Supply Chain Collaboration
Digital Sales
Risk Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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