Senior Director, Contact Centers - Service & Technical Support
BrightseedSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Customer Service, BPOIndustries
Requirements
Candidates should possess proven experience in team leadership or management, a background in customer service, call centers, or U.S. healthcare preferred, strong communication skills including clear and articulate speech, high reliability, commitment, and flexibility with work schedules, and the ability to work shifts any day of the week, including weekends. Applicants must also have a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection, along with a reliable power backup solution to manage load shedding and power outages, and be South African citizens.
Responsibilities
The Call Centre Team Lead / Supervisor will supervise and support a team of customer service agents, ensuring performance and service standards are consistently met, motivate, train, and guide team members through regular feedback and coaching, manage shift schedules and support staffing needs based on client requirements, collaborate with internal teams to optimize processes and resolve escalated issues, and monitor KPIs and suggest improvements to drive efficiency and service excellence.
Skills
Team Leadership
Customer Service
Call Center Operations
Healthcare Knowledge
Communication Skills
Problem-Solving
Flexibility
Shift Management
A1M Solutions
Design and data support for government healthcare
About A1M Solutions
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.
Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees