Call Center Service Advocate I at CVS Health

Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Proficient PC skills, computer literacy, and basic Google Suite skills
Ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation for on-site support if located within 50 miles of an Oak Street Health location
Ability to participate in classroom-style remote training sessions
High level of conscientiousness, professionalism, and reliability in a remote work environment
Availability for 40 hours per week, including potential weekend shifts (24/7 operation)

Responsibilities

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and necessary instructions to patients clearly and effectively
Address and resolve scheduling conflicts or issues promptly
Work closely with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide reminders to patients
Maintain accurate records of all interactions and transactions with patients
Other duties or special projects as assigned

Skills

Key technologies and capabilities for this role

Appointment SchedulingCustomer ServiceInbound CallsOutbound CallsData EntryProblem ResolutionPatient Communication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position in a remote office setting, with specific remote work requirements including high-speed internet, a distraction-free environment, and prior remote work experience.

What are the working hours for this role?

The role requires assigned schedules of 40 hours per week, which vary based on business needs, and the contact center operates 24/7 with some schedules including one weekend shift.

What skills are required for this position?

Required skills include proficient PC skills, computer literacy, basic Google Suite skills, prior remote work experience, and the ability to handle inbound/outbound calls, schedule appointments accurately, and provide courteous customer service.

What is the salary for this role?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have prior remote work experience, proficient PC and Google Suite skills, the ability to provide exceptional customer service via phone, accurate data entry abilities, and can maintain a distraction-free remote environment.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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