Call Center Representative at Latitude AI

Rockville, Maryland, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Customer Service, Healthcare BenefitsIndustries

Requirements

Minimum 1 year of customer service experience
Ability to type at least 40 wpm
High school diploma required
Demonstrated initiative and drive to serve others, learn, and succeed
Excellent written and verbal communication skills
Proficiency with Microsoft Office applications
Dependability — ensures timely arrival and consistent attendance to support participants and meet team goals
Ability to manage issues while maintaining a flexible, positive, caring, and cooperative demeanor
Responds promptly to operations leaders and stakeholders to facilitate informed decision-making
Troubleshoots assigned issues by gathering evidence and investigating relevant information with participants, vendors, and internal departments to resolve problems collaboratively

Responsibilities

Obtain, accurately interpret, and maintain a thorough working knowledge of all Summary Plan Description provisions, including multiple benefit schedules, as well as a clear understanding of the eligibility system, claim payment system, and the reciprocity system
Support, promote, and consistently deliver a premier participant experience
Respond timely and accurately to phone calls, emails, walk-in participants, and written correspondence by: Answering questions, Explaining claim payments and reasons for any claim denials, Quoting self-payment amounts, Verifying eligibility and/or benefits, Researching eligibility or claim issues, Updating eligibility with external vendors
Demonstrate honesty, integrity, compassion, and empathy in all interactions
Escalate participant-related concerns to the appropriate individual(s) for timely and accurate resolution
Document all phone calls accurately and promptly in the customer service system
Perform various clerical duties (e.g., entering enrollment forms, processing working-spouse forms)
Navigate and provide accurate information regarding the organization’s benefits website
Monitor incoming calls and calls waiting through the call management system
Pick up and handle messages from the nightline/after-hours system
Work on special projects as assigned by management
Perform other duties as assigned

Skills

Customer Service

Microsoft Office

Phone Support

Email Communication

Eligibility Verification

Claim Processing

Typing 40wpm

Verbal Communication

Written Communication

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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