Director of Cafe Development, (Construction) North America
Blue Bottle CoffeeSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, RetailIndustries
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
- Mentor who leads by example and helps Café Ambassadors develop professionally, personally, and as a high-performing team
- Obsessed with the Café experience and brings the brand to life by maintaining the physical space and coaching for a welcoming environment
- Forward thinker who drives continuous improvement and discovery
- Proven leader with a franchise ownership attitude and experience managing a team to achieve and exceed customer-based goals and metrics
- Friendly, engaging people person who connects with visitors and regulars
- Part of the community with deep understanding of the local market to work with businesses, nonprofits, and charities
- Naturally curious and eager to learn Capital One products, services, and experiences
- Digitally savvy to showcase physical, mobile, and online experiences
- Customer advocate who listens patiently and provides concise, easy-to-understand advice
- Team player who works with and inspires Café Ambassadors
Responsibilities
- Lead the Café team and facilitate legendary experiences for customers
- Act as the face of Capital One in the community by building alliances with local organizations and collaborating with vendors to generate new business
- Serve as a trusted mentor and guide for Café Ambassadors' individual development and overall team performance
- Maintain the physical Café space and coach Ambassadors to create a welcoming environment
- Drive continuous improvement and bring the team along in discovery and innovation
- Manage the Café Ambassador team to achieve and exceed customer-based goals and metrics
- Connect with Café visitors and regulars, hand out free coffee cards, help with technology challenges, and showcase services and products
- Work with local businesses, nonprofits, and charities to plan events in and outside the Café
- Learn and steer customers toward their financial goals using Capital One offerings
- Showcase digital tools, mobile, and online experiences in the physical space
- Provide customer assistance, listening patiently and offering concise advice
- Work collaboratively with the energized team of Café Ambassadors
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require on-site work?
This is an on-site position at the Eastview Mall Café.
What salary or compensation does this role offer?
This information is not specified in the job description.
What key skills and qualities are required for the Café Coach role?
The role requires being a mentor who leads by example, obsessed with the Café experience, a forward thinker driving continuous improvement, a proven leader with franchise ownership attitude, friendly and engaging people person, community-oriented, and naturally curious.
What is the company culture like at Capital One Cafés?
The culture emphasizes redefining banking to fit customers' lives, creating welcoming environments for connection and learning, enhancing financial lives in communities, and fostering outgoing, passionate teams that connect, teach, and interact.
What makes a strong candidate for the Café Coach position?
Strong candidates are proven leaders with management experience achieving customer goals, mentors who develop teams, community connectors who build alliances, and passionate people persons obsessed with creating exceptional experiences.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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