Business Systems Analyst - Salesforce

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

The Salsify Business Systems team is looking for a Business Systems Analyst to enhance, manage, and optimize our Salesforce.com instance and broader business systems ecosystem. This role is a great fit for someone who enjoys solving real business problems through systems, collaborating across teams, and building solutions that scale. You’ll be joining a collaborative team of administrators, developers and analysts who work closely together to support Salsify’s go-to-market and customer teams. As a member of the team, you’ll work across functions and technologies to deliver impact every day in a fast-paced, evolving environment.

How You’ll Make an Impact

• Be a key contributor in the design, customization, and automation of Salsify’s Salesforce instance.
• Implement, integrate, and support our broader tech stack—including Salesforce Sales & Service Cloud, Experience Sites (Customer and Partner Portals), CPQ, Gainsight, Kimble, and more.
• Improve and streamline processes by leveraging Salesforce tools like Flow and other automation platforms.
• Collaborate cross-functionally to gather business requirements, develop scalable solutions, and lead user acceptance testing and deployment.
• Partner with teams including Sales, Customer Support, Customer Success, and Finance to ensure systems align with business needs.
• Help maintain the accuracy and quality of key company data for reporting and dashboards.
• Manage user access across systems, including provisioning licenses and permissions.
• Ensure data security and integrity within and across platforms.

Requirements

• Experience: 3+ years of experience as a Salesforce Administrator.
• Role Experience: 2+ years in a Business Systems Analyst (BSA) role—gathering requirements, writing user stories, working with stakeholders, and managing projects.
• Certification (Preferred): Salesforce Administrator certification (preferred but not required).
• Systems Knowledge: Experience or interest in systems like CPQ, Gainsight, Kimble, or other tools in the Salesforce ecosystem.
• Skills:
  • Strong ability to engage business partners, translate needs into technical solutions, and communicate clearly.
  • High attention to detail, with a focus on validating and testing your work thoroughly.
  • Willingness to learn new systems and dive into unfamiliar territory.
  • Track record of strong time and project management.
  • Process- and data-driven mindset with an eye for operational improvement.
  • Familiarity with sales and customer-facing processes (ideally in a B2B context).
  • Team-first approach and the ability to collaborate and problem-solve across departments and levels.

Application Instructions

• Not specified.

Company Information

• Not specified.