Business Support Coordinator at Humana

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Must reside within the State of Wisconsin
Must be available to work between the hours of 8-4:30pm CST, Monday through Friday
1 or more years of experience in administrative support, data entry, or a related office role within a health care field
Strong attention to detail and accuracy in handling data and documentation
Proficiency with office software, including Microsoft Word, Excel, and Outlook
Ability to handle routine inquiries professionally and maintain confidentiality
Preferred Qualifications
Prior experience working in long term care programs (family care, family care partnership, IRIS, PACE)
Prior experience in customer service, specifically speaking directly with customers
Related certification and/or technical diploma/associate's degree

Responsibilities

Collects, organizes, and verifies information, ensuring accurate entry into documents such as reports, presentations, and forms, as well as office systems including databases and spreadsheets
Inputs provider contact details and related documentation into business systems with attention to detail
Codes and sorts various documents to facilitate accurate processing and filing
Performs standard calculations to compile and report statistical data with precision
Responds to, or appropriately redirects, routine inquiries from both internal and external sources regarding the organization, its activities, or processes, ensuring timely and accurate communication
Carries out routine administrative tasks in accordance with established organizational procedures, which may include answering telephones, taking messages, photocopying, filing, and operating standard office equipment

Skills

data entry

spreadsheets

databases

document coding

filing

administrative support

statistical data compilation

phone handling

office equipment

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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