Job Description

Position Overview

Salsify is seeking a Business Process Analyst (BPA) to join our Core group. This role is crucial for ensuring our Core teams meet Service Level Agreements (SLAs) for reactive, inbound issues. The Core Group is dedicated to enhancing the reliability of Salsify's foundational systems. As a BPA, you will develop a deep understanding of the platform's relevant areas, share this knowledge with the team, provide guidance on technical questions, and drive documentation updates to minimize inbound requests stemming from a lack of understanding. A successful BPA will be committed to defined SLAs.

About Salsify

Salsify is a key leader in the industry, scaling the next core commerce infrastructure and is on a path from $100M to $500M in growth. Founded in 2012, Salsify empowers brand manufacturers, distributors, and retailers in over 80 countries to collaborate and succeed on the digital shelf. As the global market leader, our products are designed to be shopper-centric, frictionless, and create memorable commerce experiences. Salsify's offerings provide a competitive advantage by improving brand trust, amplifying product differentiation and assortments, increasing conversion rates, enhancing profit margins, and accelerating time to market.

Leading global brands such as Mars, L'Oreal, Coca-Cola, Bosch, and GSK, along with retailers and distributors like E.Leclerc, Carrefour, Metro, and Intermarché, utilize Salsify daily to excel on the digital shelf.

Salsify fosters an equitable, diverse, and inclusive company culture, uniting individuals across countries, levels, tenures, and various dimensions of diversity. We recognize that work is only one part of our lives, and a truly inclusive culture embraces the full authenticity of every employee.

Salsify's Vision: Winning on the Digital Shelf

Salsify's vision is to empower Brands to win on the Digital Shelf, which encompasses the diverse and rapidly evolving digital touchpoints where shoppers interact with brands, discover, research, and purchase products. Salsify enables customers to deliver superior Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and integrate the Digital Shelf into their in-store strategies. This is achieved by unifying the right people, processes, and technology to drive repeatable, efficient approaches for maximum results.

Salsify Product Experience Management (PXM) solutions enable customers to:

• Centralize all product content, including inventory and pricing.
• Connect the right product experience to the right channel at the right time.
• Automate processes for maximum team efficiency.

More information about Salsify is available on our website.

About Product at Salsify

The Product team at Salsify cultivates an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We make informed decisions to maintain Salsify's leadership in the PIM/PXM category by helping our customers succeed on the digital shelf.

About Salsify’s Core Group

The Core Product group at Salsify focuses on thoughtfully investing time and resources to enhance the Salsify platform while reducing Support and product maintenance load. This is achieved by identifying and addressing inefficiencies in infrastructure, process, or code. The Core group is uniquely mission-driven to make technical investments that ensure reliable scaling with our customers as our addressable market expands. The team is energized by leveraging its deep expertise to improve the experience for both users and maintainers of Salsify.

Requirements

• Commitment to defined SLAs.
• Ability to develop a strong working knowledge of platform areas relevant to the assigned team.
• Proficiency in sharing knowledge and providing guidance to internal resources.
• Skill in driving updates to documentation to reduce inbound requests.

Responsibilities

• Work closely with Core teams to ensure they meet Service Level Agreements (SLAs) for reactive, inbound issues.
• Develop a strong working knowledge of the platform's foundational systems relevant to your assigned team.
• Productively share acquired knowledge with the broader team.
• Provide guidance to internal resources on technical questions.
• Drive updates to documentation to reduce inbound requests related to a lack of understanding.

Salary

• [Salary information not provided]

Location Type

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Employment Type

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