Business Operations Specialist (Customer Success - Philippines)

About Traba

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent through our technology-driven marketplace. By unlocking new levels of productivity and earning potential, we’re building a brighter future for businesses and workers alike. Traba is proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.

About the Role

We’re looking for an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses that rely on Traba for workforce management.

What You Will Do

• Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
• Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
• Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
• Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
• Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%).
• Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
• Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations.

Who You Are

• Customer-Focused: You bring strong empathy and care for customers and workers, with a proven ability to build relationships and resolve issues.
• Process-Oriented: You thrive on identifying inefficiencies and implementing effective solutions to improve operational workflows.
• Adaptable: You excel in a fast-paced, ambiguous environment, balancing multiple tasks under pressure with ease.
• Resilient Problem-Solver: You confront challenges with a growth mindset, learning from experiences and demonstrating grit in tough situations.
• Exceptional Communicator: You have excellent verbal and written communication skills, enabling you to manage expectations, clarify questions, and provide clear guidance.

What You Will Need

• 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
• Proven ability to manage multiple priorities while meeting tight deadlines.
• Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
• A proactive approach to problem-solving and an ownership mentality in all tasks.
• Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

Why Join Us

• Competitive pay with opportunities for growth and career development.
• Be part of a highly competent, driven team that values collaboration and innovation.
• Gain firsthand experience in shaping a new function within a fast-growing tech company.
• Flexible work arrangements with rotating shifts that include early mornings, late nights, and weekends.

Employment Type

FullTime

Location Type

Remote

Equal Opportunity Employer

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other character.