Business Operations & Data Analytics

San Francisco, California, United States

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$175,000 – $220,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SaaS, Enterprise SoftwareIndustries

Requirements

Candidates should possess 5+ years of experience in data or product analytics roles at a high-growth or scaled technology company, demonstrating expert proficiency in SQL and Python. Strong experience in building and maintaining a modern data stack, ideally owning it from the ground up, is also required.

Responsibilities

As a Business Operations & Data Analytics role at Decagon, you will establish a modern data stack from the ground up, including developing core data models and owning the tool stack. You will own business intelligence reporting across the company, including developing dashboards to track ongoing KPIs and conducting ad-hoc analyses to address high-priority questions. Furthermore, you will collaborate with cross-functional teams, particularly Product and Engineering, to understand business priorities and initiatives, ultimately helping to shape strategy and roadmap, and partner closely with Executives, Product, GTM, and Finance to uncover meaningful trends on strategic initiatives, product analytics, and business performance to drive key strategic decisions.

Skills

Data Analytics

Data Infrastructure

Data Collection

Data Organization

Data Modeling

Business Intelligence

Dashboards

KPI Tracking

Ad-hoc Analysis

Product Analytics

Business Performance Analysis

Strategic Initiatives

OKRs

Data Tracking

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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