Business Manager, NA Claims at AIG

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Ability to coordinate and facilitate strategic business initiatives for the North American Claims division
Expertise in driving litigation management to support technical excellence in Claims
Experience in supporting training and development, particularly for early career employees
Strong collaboration skills with senior leaders in claims, underwriting, actuarial, legal, and compliance
Knowledge of financial lines products, risks, industry competitive landscape, and evolving legal landscape
Skills in panel counsel management, including negotiation of rates, conflicts, and creation/oversight of litigation guidelines
Capability to develop duty to defend panels and handle non-panel counsel requests
Experience in policy endorsements drafting related to counsel management
Proficiency in expense management and identifying cost-saving opportunities
Ability to build and maintain strong relationships with internal and external stakeholders

Responsibilities

Coordinate and facilitate strategic initiatives within the NA Claims organization, ensuring timely deliverables with internal stakeholders
Develop and oversee a process for capturing, cataloging, analyzing, and disseminating key information to propagate best practices
Develop and improve early career programs, including formalizing specialized onboarding and training regimens to build junior talent pipeline
Utilize internal and external relationships to provide high-quality training opportunities for new hires and existing talent
Manage and oversee the 16 financial lines panels, including negotiation of rates, conflicts, and creation/oversight of litigation management guidelines per LOB
Develop duty to defend panels in collaboration with Head of Financial Lines Claims, underwriting, and product as LOBs shift policies
Handle non-panel counsel requests and assist in drafting policy endorsements related to counsel management
Actively engage in expense management, oversee initiatives, and identify saving opportunities using internal resources
Create and maintain claims shared resources site in collaboration with operations, developing materials on strategic initiatives, guidelines, protocols, trends, and legal developments
Manage team projects and initiatives under the guidance of Head of Technical Claims
Build and maintain strong, effective relationships with key internal and external stakeholders

Skills

Strategic Planning

Litigation Management

Talent Development

Training Programs

Stakeholder Collaboration

Process Improvement

Data Analysis

Onboarding

Best Practices

Claims Operations

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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