Business Fulfillment Specialist at Zurich Instruments

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Quantum Computing, Test and Measurement, Scientific InstrumentsIndustries

Requirements

Several years' experience in order processing, import, export and customs administration
Experience in managing RFP/RFQ intake and PO/quote creation
Autonomy and problem-solving skills
Very good organizational skills with a good sense of prioritization and high attention to detail
Excellent communication skills in English, suitable for high-quality customer interaction
Team player with proactive attitude
Good Excel skills and reporting know how
Familiarity with accounting software like QuickBooks

Responsibilities

End-to-End Order Management - Oversee and optimize inbound/outbound flows from HQ to end customers
Partner with HQ Business Fulfillment Team, US Sales/Marketing, Accounting, and Operations to align processes and resolve issues
Coordinate inbound shipments, warehouse logistics, and direct-to-customer dispatch with accuracy and timeliness
Manage RFP/RFQ intake, inventory checks, PO/quote creation, and basic bookkeeping in support of Sales
Serve as point of contact for fulfillment issues and product returns (RMAs); drive fast, coordinated resolution with customer-facing teams
Execute and refine shipping strategies to improve speed, reliability, and cost-effectiveness
Track fulfillment KPIs; deliver clear, data-driven updates and recommendations to senior leadership

Skills

Order Management

Import Export

Customs Administration

RFP Intake

RFQ Intake

PO Creation

Quote Creation

Warehouse Logistics

Shipping

Bookkeeping

Excel

QuickBooks

Reporting

Zurich Instruments

Develops advanced quantum computing instruments

About Zurich Instruments

Zurich Instruments develops and manufactures products for Quantum Computing and Periodic Signal Measurement. Their product lineup includes quantum computing control systems, lock-in amplifiers, arbitrary waveform generators, impedance analyzers, phase-locked loops, digitizers, and boxcar averagers. These instruments help scientists and technologists measure complex phenomena accurately. Unlike many competitors, Zurich Instruments focuses on high-end instrumentation and provides direct support to its international clients. The company aims to support advancements in technology and science by offering specialized instrumentation and services, benefiting from its affiliation with the Rohde & Schwarz family.

Zurich, SwitzerlandHeadquarters

2008Year Founded

$89.2KTotal Funding

SEEDCompany Stage

Robotics & Automation, Industrial & Manufacturing, EducationIndustries

51-200Employees

Risks

Increased competition from giants like IBM and Google in quantum technologies.

Rapid tech advancements may render Zurich Instruments' products obsolete without quick innovation.

Geopolitical tensions could impact operations and sales in key markets like China.

Differentiation

Zurich Instruments specializes in high-end quantum computing and signal measurement instruments.

The SHF+ series offers advanced qubit control, enhancing quantum computing capabilities.

Global presence with offices in key markets like USA, China, and South Korea.

Upsides

AI integration in quantum systems boosts precision and efficiency for Zurich Instruments.

Growing quantum computing interest in Asia presents expansion opportunities for the company.

Collaborations with academic institutions foster innovation and credibility for Zurich Instruments.

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