Director of AI
CerenceSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Strong problem-solving skills with a bias for structured thinking and practical solutions
- Exceptional communication and influencing skills; able to translate complex concepts for senior audiences and gain alignment across functions
- Risk-forward mindset with enthusiasm for and deep respect for risk management, moving beyond a "check-the-box" mentality to drive proactive, value-add solutions
- Comfort working at the intersection of risk, technology, and business strategy
- Deep curiosity and enthusiasm for generative AI, and their responsible use in large-scale operations
- Strong people leadership skills, and passion for building high performing and engaged teams
Responsibilities
- Develop and execute the overall strategy for identifying, mitigating, and monitoring GenAI risks across all Servicing use cases
- Partner with BA, product, tech, and operations leaders to embed responsible AI principles into the design and deployment of internal tools and customer-facing solutions
- Streamline and scale the governance process for GenAI initiatives, ensuring clarity, consistency, and speed to market
- Establish policies, standards, and guardrails in partnership with the enterprise risk and compliance teams
- Establish the policies and strategic approach for addressing agentic demands
- Partner with Fraud to build capabilities to detect and monitor AI-mediated interactions across all channels
- Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
- May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
- Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
- Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
- Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Work closely with colleagues across Capital One
Skills
Generative AI
Agentic AI
Risk Management
AI Governance
Strategic Leadership
Responsible AI
Compliance
Fraud Detection
AI Strategy
Policy Development
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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