Strong business acumen and process modeling experience
Excellent stakeholder management and consultative problem-solving skills
Proficient in requirements definition and management
Skilled in Agile, Scrum, and iterative development methodologies
Effective communication and facilitation skills
Experience with JIRA, Confluence, or similar tools
Knowledge of system integration and computing environments
Familiarity with web analytics, databases, web security and delivery best practices
SQL, BI Tools
Analytical thinking and prioritization
Adaptability and change management
Creative problem-solving and attention to detail
Extra Credit: Experience in digital customer experience, CRM, or CDP platforms; User research and automated testing experience; Multilingual and global implementation exposure
Responsibilities
Analyze business processes and IT requirements to support digital project management
Lead digital projects from initiation to delivery, collaborating with cross-functional teams
Partner with stakeholders to identify, define, and prioritize business requirements
Ensure project deliverables meet business and technical requirements
Oversee user acceptance testing and validate solution effectiveness
Facilitate requirements gathering sessions and document detailed specifications
Monitor project progress and resolve technical issues as they arise
Provide subject matter expertise in business process analysis and IT solution alignment
Create and deliver user documentation and training materials