Business Advisory Associate at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

Any Graduation
1 to 2 years of experience
High attention to detail and commitment to accuracy
Strong analytical skills and ability to identify root causes of lapses
Objective decision-making and confidence to flag process gaps
Good written and verbal communication for reporting and stakeholder feedback
Email etiquette (Advanced)
Account review & risk flagging (Proficient)
Case management system knowledge (Advanced)
English language competency (Advanced)
Customer communication (Master)
Documentation and Justification (Proficient)
Prior experience in team handling customer support with good grasp of domain knowledge
Familiarity with standard practices, error tracking, process compliance, and team management
Process-driven technical troubleshooting skills
Strong problem-solving skills
Exceptional communication abilities

Responsibilities

Analysis and solving of lower-complexity problems
Day-to-day interaction with peers within Accenture before updating supervisors
Limited exposure with clients and/or Accenture management
Follow moderate level instructions on daily work tasks and detailed instructions on new assignments
Make decisions impacting own work and potentially the work of others
Work as an individual contributor as part of a team with focused scope of work
Work in rotational shifts (may be required)
Ensure seamless operational excellence across technical service lines
Guarantee technical deliverables are accurate, meet predefined standards, and align with business objectives
Identify, diagnose, and resolve problems across technical systems
Serve as primary point of contact for technical support
Raise tickets, communicate with customers, handle objections, and provide support for tools

Skills

Service Desk

Non-Voice Support

Technical Troubleshooting

Problem Solving

Ticket Management

Customer Communication

Process Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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