BSOC Central Station Event Analyst II - Third Shift at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, SecurityIndustries

Requirements

Excellent customer service skills
Expert written and verbal communication skills
Ability to operate all BSOC equipment and peripheral equipment under supervision
Ability to interact with external and internal customers via telephone, email, and in person independently
Accountability for risk management, openly exchanging ideas, elevating concerns, and following policies and procedures
Ability to achieve results within the Bank's risk appetite by identifying, assessing, managing, monitoring, and reporting risks

Responsibilities

Responds to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc
Responds to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc
Makes outgoing phone calls and dispatches proper authorities
Operates all BSOC equipment and peripheral equipment under supervision
Interacts with external and internal customers via telephone, email, and in person independently and promotes a positive customer service atmosphere
Creates reports and maintains detailed logs of all calls and activities
Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues
Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts
Demonstrates excellent customer service skills when answering calls from field, branch, or home office partners
Responds to initial emergency issues and coordinates appropriate actions per policy related to home offices, branches, call centers, and corporate offices
Answers incoming calls regarding suspicious activity and/or security related events
Reports events to field, branch, and/or home office partners per policy and leadership guidance
Documents and reports all necessary information and coordinates communication and/or necessary actions to ensure proper and timely response to crisis/physical security incidents
Maintains situational awareness of local, regional, and national events that could impact Fifth Third Bank colleagues and locations

Skills

Key technologies and capabilities for this role

Alarm MonitoringSurveillance SystemsIncident ReportingCrisis CoordinationSituational AwarenessSecurity LoggingEmergency ResponseCall Handling

Questions & Answers

Common questions about this position

What shift does this BSOC Central Station Event Analyst II position require?

This is a third shift position within the 24/7 Bancorp Security Operations Center (BSOC).

What are the main responsibilities of the BSOC Analyst role?

The role involves answering calls on suspicious activity and security events, monitoring alarm and surveillance systems, coordinating responses, creating reports, maintaining logs, and contacting relevant colleagues.

What essential duties does the position include?

Essential duties include responding to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc., and responding to emergency and non-emergency situations.

Who does the BSOC Analyst report to?

The Analyst reports directly to the Security Operations Center Manager, with tactical direction from the BSOC Supervisor and Director of CSI & BSOC Operations when directed.

What is the employment type for this position?

This is a full-time position.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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