Brand Health / Brand Tracking - Customer Success Leader, Western Europe

The Brand Health / Brand Tracking - Customer Success Leader for Western Europe will be responsible for Customer Success within the Brand & Media Strategic Analytics & Insight Practice Area. Key duties include ensuring excellent delivery standards, driving operational efficiency, supporting sales efforts for upselling and cross-selling, and enabling timely revenue recognition and profitable execution. This role involves supporting the regional Customer Success lead in designing the practice area organization, managing the P&L, coordinating cross-training programs, and setting/measuring delivery standards to drive client satisfaction. The leader will contribute to regional revenue targets by supporting repeat sales and timely deliverables, coordinating with sales partners on client and project revenue growth, retention, and profitability, and representing Customer Success in key client meetings. They will also work with global teams to develop and implement best delivery practices, target reductions in cycle time, drive employee engagement and retention, foster a culture of continuous improvement, and provide input into product and toolkit roadmaps. Core KPIs include team engagement and retention, regional revenue for the practice area, Net Promoter Score (NPS), and Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA).