Brand Expert at eBay

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Outstanding ability to spot differences between images quickly and accurately
Demonstrated ability in online brand protection, resell platform (moderation team for classifieds), or authentication for Designer Goods Resale companies
Fluent in written and spoken English
Strong ability to relate positively and productively with clients and consumers
Outstanding organizational skills with a strong orientation toward action
High level of accuracy, precision, speed, and reliability
Resourcefulness and autonomy in problem-solving
Team-oriented approach with consideration for commercial and business orientation
Resilience and ability to handle stressful situations effectively
Passionate about providing excellent service with a positive and hard-working approach

Responsibilities

Provide support to consumers via Certilogo’s Help Desk interface and email communication
Collaborate with brand stakeholders and Account Management to support client investigations and enforcement actions
Offer proactive suggestions for workflow improvements to enhance response times and automate processes
Handle daily email inquiries regarding product authentication issues, providing comprehensive assistance
Analyze user information, actions, and responses during the authentication process using the Certilogo backend
Compare user-submitted photos of the product and authenticating elements with physical or digital samples in the Certilogo archive
Build comprehensive responses using available templates on the backend

Skills

Key technologies and capabilities for this role

Customer SupportHelp DeskEmail CommunicationBrand ProtectionWorkflow OptimizationCounterfeit DetectionAccount Management

Questions & Answers

Common questions about this position

What skills are required for the Brand Expert role?

Key requirements include outstanding ability to spot differences between images quickly and accurately, demonstrated experience in online brand protection, resell platform moderation, or authentication for designer goods resale, fluency in written and spoken English, and strong ability to relate positively with clients and consumers.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Brand Expert role remote or office-based?

This information is not specified in the job description.

What is the company culture like at eBay for this role?

eBay fosters a passionate community of thinkers, innovators, and dreamers focused on authenticity, bold ideas, inclusion, and creating economic opportunity, where everyone can bring their unique selves to work in a fast-paced environment.

What makes a strong candidate for the Brand Expert position?

Strong candidates have a keen interest in brand protection and consumer satisfaction, value attention to detail and authenticity, and enjoy tackling challenges head-on in a fast-paced environment.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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