Branch Manager, Kenmore Square, MA at Santander

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma, GED, or equivalent education - Required
Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
3+ Years demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required
(OR) 5+ Years experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education

Responsibilities

Oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations
Lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations
Foster a positive work environment to drive employee engagement and productivity
Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes, and enhance customer satisfaction
Develop and implement sales strategies to grow revenue and market share
Motivate sales teams to effectively manage a pipeline of prospects and customers
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty, and increase branch productivity
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency
Coach and develop team members, setting clear expectations, enhancing performance, and fostering professional development
Hire, retain, and motivate branch colleagues across all job families within the branch
Manage branch scheduling to balance branch needs with employee availability
Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options, and drive business outcomes
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service
Manage escalated customer problems and provide effective solutions
Communicate clearly and effectively with customers in person, over the phone, or through digital channels
Manage risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements
Support nearby branch locations based on business necessity

Skills

Key technologies and capabilities for this role

Branch ManagementSales LeadershipTeam CoachingCustomer Relationship ManagementFinancial SalesOperational EfficiencyComplianceSales StrategyPipeline ManagementConsultative Selling

Questions & Answers

Common questions about this position

What does a Branch Manager at Santander do?

As a Branch Manager, you oversee branch performance and daily operations, ensure excellent customer experience, achieve financial goals, lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations.

Is this Branch Manager position remote or on-site?

This is an on-site position located in Kenmore Square, MA.

What is the salary for the Branch Manager role?

This information is not specified in the job description.

What is the company culture like at Santander?

Santander fosters an enriching journey that empowers diverse career opportunities, personal growth, continuous learning, and development, with a supportive environment for collaboration, engagement, and success.

What makes a strong candidate for this Branch Manager position?

Strong candidates have leadership experience in coaching teams, driving sales and performance targets, managing operations and compliance, analyzing data for decisions, and fostering customer relationships through consultative conversations.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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