BRANCH COORDINATOR at Owens & Minor

Fayetteville, North Carolina, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

High School Diploma or equivalent
Intermediate to advanced computer skills; proficient working within multiple systems at once
Effective communication skills in person, on the phone, and electronically (English reading, writing, verbal)
Intermediate level math skills
Organizing skills
Problem solving/analysis skills
Patient focused
Teamwork
Time management/multi-tasking
Not required but preferred: At least one-year related work experience
Preferred: At least two years’ experience in an office environment, healthcare setting, or call center; experience utilizing multi-line phone-system

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions, and escalate queries or concerns when necessary
Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts; obtain all necessary documentation from the referral source to bill individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required