BRANCH COORDINATOR at Owens & Minor

Kingston, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills
Proficient working within multiple systems at once
Effective communication in person, on the phone and electronically
English (reading, writing, verbal)
Intermediate level math skills
Organizing
Problem Solving/Analysis
Patient Focused
Teamwork
Time Management/Multi-tasking

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsMulti-line Phone SystemOrder ProcessingInsurance VerificationDelivery SchedulingData Review

Questions & Answers

Common questions about this position

What is the salary range for the Branch Coordinator position?

The anticipated salary range is $21.56 - $23.05 hourly. The actual compensation may vary based on factors such as experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a full-time or part-time position?

This is a full-time position.

What are the main responsibilities of a Branch Coordinator?

Responsibilities include acting as the first point of contact for patients, answering inbound calls on a multi-line system, processing orders, verifying insurance, obtaining authorizations, gathering documentation, collecting payments, and performing customer satisfaction calls.

What skills or experience make a strong candidate for this role?

Strong candidates should excel in customer service, handling multi-line phone systems, insurance verification, data entry, and working collaboratively with teams, patients, and providers to process orders efficiently.