BizOps Lead - MBA at Playground

New York, New York, United States

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$130,000 – $160,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Childcare, EdTech, SaaSIndustries

Requirements

Structured thinker and problem solver — able to take a messy question and drive it to clarity
Analytical and comfortable working with data, spreadsheets, and dashboards
Great business judgment and ability to quickly understand new domains
Scrappy, proactive, and unafraid to get into the weeds
2+ years of experience in investing, consulting, strategy, business operations, or a similar generalist role
Recent graduate of an MBA program or set to graduate with MBA in May 2025
Open to fully in-person role in Union Square, NYC
Bonus: Experience at a fast-growing startup or in an early-stage environment

Responsibilities

Identify and scope operational pain points across functions and lead structured problem-solving efforts
Own short sprints (2–4 weeks) to deeply understand a part of the business and drive real change
Design, implement, and optimize processes that help teams scale efficiently
Build lightweight tools, dashboards, or workflows to help teams track and measure their impact
Partner with team leads and company leadership to align on goals, timelines, and key success metrics
Document learnings and leave systems better than found
Examples of potential work: Mapping and improving Sales → Onboarding → CS handoff process; supporting GTM experiments; scoping/tracking/reporting metrics; Salesforce/Hubspot workflows/dashboards; recruiting ops; office reorganization; location tracking; CX tooling/escalation workflows; documenting/fixing/improving processes

Skills

Key technologies and capabilities for this role

Process DesignProcess OptimizationDashboard BuildingProblem SolvingOperational AnalysisCross-Functional CollaborationProject Management

Questions & Answers

Common questions about this position

What is the salary range for the BizOps Lead position?

The salary range is $130K - $160K.

Is this role remote or onsite?

This is an onsite position.

What skills are required for this BizOps Lead role?

Candidates need an MBA, thrive in ambiguity, love solving problems, and have the ability to identify operational pain points, lead structured problem-solving, design processes, and build tools or dashboards.

What is the company culture like at Playground?

Playground has a team of owners unafraid to dive into large, complex projects, focused on solving high-impact problems in a growing startup while working closely with company leadership.

What makes a strong candidate for this role?

A strong candidate has an MBA, thrives in ambiguity, enjoys problem-solving, and is eager to own high-priority operational projects across the company while partnering with leadership.

Playground

Platform for hosting and sharing virtual events

About Playground

PlaygroundApp.com provides a platform for creators and cultural makers to host and share virtual events and experiences, ranging from operas to raves. The platform connects people globally, allowing users to discover and participate in cultural events from anywhere. It serves artists, musicians, and cultural enthusiasts, helping them reach wider audiences and monetize their events. PlaygroundApp operates in the growing virtual events market, offering a curated selection of experiences that cater to diverse interests. The company generates revenue through ticket sales, subscription fees, and partnerships, supporting both free and paid events to engage a broad user base.

New York City, New YorkHeadquarters

2019Year Founded

$3.3MTotal Funding

SEEDCompany Stage

VR & AR, EntertainmentIndustries

11-50Employees

Risks

Emerging competition from platforms like Saakuru Labs could divert attention from Playground.

User adoption may be challenging if Playground doesn't differentiate from existing platforms.

A shift back to in-person events could reduce demand for virtual experiences.

Differentiation

Playground offers a unique blend of virtual and cultural arts events.

The platform connects global audiences through shared cultural experiences.

Playground supports both free and paid events, catering to diverse user preferences.

Upsides

Increased demand for hybrid events expands Playground's audience reach.

AI-driven content curation can enhance user engagement on Playground.

5G technology improves Playground's livestream quality and interactive features.

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