Bilingual Spanish LA Inbound Call Center Rep

Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health InsuranceIndustries

Requirements

Candidates must reside in Louisiana and be bilingual in English and Spanish, with the ability to read, write, and speak both languages fluently. A minimum of 3 years of customer service experience is required, along with demonstrated experience in providing exceptional customer service, attention to detail, managing multiple priorities, and effectively communicating with customers verbally. Prior experience documenting member needs during calls within multiple systems is also necessary. Preferred qualifications include an Associate or Bachelor's degree, prior inbound call center or healthcare experience, and proficiency with Microsoft Office applications.

Responsibilities

The Inbound Contacts Representative 2 will represent the company by addressing incoming telephone, digital, or written inquiries, performing varied and moderately complex administrative and operational tasks. This role involves addressing customer needs, including complex benefit questions, resolving issues, and educating members. Responsibilities include recording inquiry details, escalating unresolved issues, and performing outbound member outreach for follow-ups and call resolution. The representative will work within defined parameters to meet quality standards and follow standard policies with some latitude for interpretation.

Skills

Customer Service

Bilingual Spanish

Call Center

Data Entry

Problem Solving

Communication

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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