Bilingual Spanish/English Front Administrative Assistant at World Relief

Aurora, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Non-Profit, Humanitarian Aid, Refugee ServicesIndustries

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Cross-cultural experience including cross-cultural communication skills
Ability to handle a large call volume
Excellent problem-solving skills and flexibility to work in a frequently changing environment
Strong attention to detail and organizational skills
Strong self-starter skills and a desire to learn and grow
Bilingual English/Spanish - fluency in written and oral communication including the ability to translate documents from Spanish to English and English to Spanish
Flexibility to stay updated on changes to programs
Preferred Qualifications
Strong inter-personal and cross-cultural skills

Responsibilities

Facilitate in-person and telephone intake of new and existing clients
Answer and screen all incoming phone calls for the Aurora office and direct appropriately
Manage/direct outgoing and incoming mail for ILS staff
Take payments and fill out invoices in the Immigration database
Provide additional administrative support to ILS Legal Representatives as needed

Skills

Key technologies and capabilities for this role

Bilingual Spanish/EnglishAdministrative SupportCustomer ServiceFront DeskOffice Administration

Questions & Answers

Common questions about this position

Is bilingual Spanish/English fluency required for this role?

Yes, English/Spanish bilingual fluency, both written and verbal, is a non-negotiable requirement.

What is the work location for this position?

This position is based in the WR Chicagoland Aurora office but may require covering days in the DuPage (Carol Stream) office as well.

What is the employment type for this job?

The position is Regular, Full-time.

What does the company culture emphasize?

World Relief emphasizes compassion, advocacy for justice, standing up for the vulnerable, and a Christian calling to welcome the least of these and love neighbors, with a purpose-driven environment focused on humanitarian work.

What makes a strong candidate for this administrative assistant role?

Strong candidates are compassionate individuals passionate about social justice, with bilingual Spanish/English fluency and administrative skills to support immigrant services welcomingly.

World Relief

Provides humanitarian aid and refugee support

About World Relief

World Relief provides humanitarian aid and development services to vulnerable populations, particularly refugees and those affected by crises. The organization works by partnering with over 6,000 churches and 95,000 local volunteers to deliver support and resources effectively. Its approach includes private sponsorship programs, such as the Welcome Corps, which enables individuals to sponsor refugees resettling in the U.S. Unlike many other organizations, World Relief emphasizes community involvement and faith-based partnerships to extend its reach. The goal of World Relief is to create sustainable solutions that address pressing global issues and improve the lives of those in need.

Baltimore, MarylandHeadquarters

1944Year Founded

$116.7KTotal Funding

GRANTCompany Stage

Government & Public Sector, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Wellness Program

Risks

Faith-based approach may face scrutiny from secular organizations, affecting partnerships.

Expansion in Spokane and North Texas may strain resources and operations.

Reliance on churches and volunteers could be impacted by declining attendance and volunteerism.

Differentiation

World Relief partners with over 6,000 churches and 95,000 volunteers globally.

The organization offers a faith-based approach to humanitarian aid and development.

World Relief engages in private sponsorship programs like the Welcome Corps for refugee resettlement.

Upsides

Increased focus on digital transformation enhances service delivery and donor engagement.

Community sponsorship models like Welcome Corps provide new funding opportunities.

Growing interest in climate change projects opens new funding avenues for World Relief.

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