Bilingual Senior Branch Manager (English and Spanish) at M&T Bank

New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Bachelor’s degree, OR in lieu of degree, four years of relevant experience
Bilingual in English and Spanish
Federal registration requirements outlined in the SAFE Act
Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document
Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager
Sound working knowledge of overall branch operations
Stay current on operational, product, and system changes/enhancements
Demonstrate good risk management decisions

Responsibilities

Manage all activities of a branch, ensuring overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Meet personal production responsibility and consistently meet with business partners to review customer deals
Direct sales and business development to ensure overall profitability, meeting operational objectives and achieving annual branch goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs using M&T sales processes and tools to assist with short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach, build bank’s community presence, research prospects, and ask for referrals
Actively recruit and select talent to fill positions within Retail and/or M&T Bank
Model and coach customer service and needs determination behaviors; reinforce and maintain accountability for Retail strategy execution
Demonstrate and coach M&T sales processes
Ensure operational requirements are maintained, including consumer and business banking guidelines, compliance with operational, security, and control policies/procedures; prevent fraud and protect customer assets
Take ownership of complex account servicing and error resolution issues, including escalations; provide coaching to reduce future issues
Engage with team members and business partners as appropriate
Independently process all Business Banking loan requests up to $100,000; proactively bundle products and services
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment supporting a culture of belonging and reflecting the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal/external audit points and issues raised by regulators
Establish and maintain federal registration requirements outlined in the SAFE Act
Spend majority of time growing business through proactive sales and outside calling activities
Build productive partnerships with appropriate bank areas to resolve customer needs, service issues, and employee issues timely and accurately; take full ownership of customer issues until resolved
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Bilingual English SpanishSalesBusiness DevelopmentTeam LeadershipCoachingPerformance ManagementRecruitingCustomer ServiceRetail BankingBusiness BankingOperational ComplianceFraud PreventionLoan Processing

Questions & Answers

Common questions about this position

Is this a remote position or does it require working in a branch?

This is not a remote position; it involves managing all activities of a physical branch.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key skills required for the Bilingual Senior Branch Manager role?

Key skills include leadership and team coaching, sales and business development, customer service and needs identification, operational compliance and risk management, and bilingual proficiency in English and Spanish.

What is the company culture like at M&T Bank for this role?

The culture promotes belonging, reflects the M&T Bank brand, and emphasizes coaching, accountability for retail strategy execution, and community presence.

What makes a strong candidate for this Branch Manager position?

Strong candidates have branch management experience, proven sales and profitability results, leadership in coaching teams, bilingual skills in English and Spanish, and knowledge of banking operations and compliance.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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