[Remote] Outreach & Engagement Manager (Weekends, Spanish Speaking) at Pair Team

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedicaidIndustries

Requirements

Spanish speaking
Availability for weekend schedule (Friday - Tuesday, off Wednesday & Thursday)
Remote leadership role reporting to COO

Responsibilities

Manage, coach, and mentor a team of Community Engagement Specialists to ensure they meet enrollment and outreach goals
Provide structured 1:1 coaching, live shadow support, and feedback to drive performance and skill development
Lead onboarding and training for new hires, ensuring a smooth ramp-up and alignment with outreach best practices
Build a culture of accountability and collaboration, ensuring consistency in outreach efforts and engagement strategies
Actively participate in recruiting and hiring to strengthen the CES team
Monitor team performance using dashboards and key metrics, ensuring outreach and enrollment targets are met
Identify trends, gaps, and areas for improvement, implementing data-driven strategies

Skills

Key technologies and capabilities for this role

SpanishOutreachCommunity EngagementPatient EngagementCare Management

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote leadership role reporting directly to the COO.

What are the main responsibilities of this role?

The role involves leading the Community Engagement Specialist (CES) team, driving team performance, optimizing outreach strategies, ensuring enrollment goals are met, coaching, training new hires, and refining engagement strategies.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does Pair Team's company culture emphasize?

Pair Team's values include leading with integrity, embracing challenges, breaking through walls, acting beyond yourself, and putting care first, fostering a mission-driven environment focused on equitable healthcare for underserved communities.

What skills or qualifications are needed for this role?

The role requires Spanish speaking ability, leadership experience to manage a CES team, skills in coaching and training, data-driven decision-making, and optimizing outreach strategies; specific technical skills are not detailed.

Pair Team

Connects vulnerable patients with local care teams

About Pair Team

Pair Team connects vulnerable patients with local care teams that provide physical, mental, and social services. They achieve this by partnering with large healthcare providers, hospitals, health systems, municipalities, shelters, and social support services. The company focuses on whole-person care, offering their services for free to patients by coordinating resources across their partner network. This model is funded through the Enhanced Care Management benefit of Medi-Cal, ensuring no cost to patients. Additionally, Pair Team compensates community partners for their involvement in patient care, creating a revenue stream for these organizations. They also provide extra support like virtual urgent care, free grocery delivery, and housing navigation, which enhances patient care and eases the workload for healthcare staff. Pair Team stands out by specifically targeting vulnerable populations and collaborating closely with community organizations to deliver comprehensive care.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Vacation Policy

401(k) Retirement Plan

Phone/Internet Stipend

Risks

Over-reliance on Medi-Cal funding poses financial risks with policy changes.

Rapid expansion may strain operational capabilities and affect service quality.

AI integration could lead to data privacy concerns and regulatory challenges.

Differentiation

Pair Team integrates social support services into healthcare for vulnerable communities.

They offer a tech-enabled care team model for safety-net primary care systems.

Pair Team provides whole-person care as a free service to patients.

Upsides

Recent $9M funding will help expand Pair Team's network and scale operations.

CalAIM initiative offers significant opportunities for Pair Team's service expansion.

Appointment of Nate Favini as CMO could drive innovation in clinical services.

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